State farm auto external claim
Resource Certification Exam
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Which 3 procedures must be followed each time a State Farm estimate
is written using aftermarket/non-oem parts?
1.Claim file log notes documenting the parts use
2.Estimator Fact documented with part type
3.Red Stamp the original copy of the estimate and file copy
4.Attach the non-OEM equipment replacement part information form
to the estimate that is given to the vehicle owner
5.Obtain prior approval from the owner
6.Print disclosure on the bottom of the estimate
7.Explain the use of other than new OEM parts to the vehicle owner
8.Give the customer the Non-Original equipment and recycled parts,
State farms promise to you brochure. - ANS ✓4,7,8
On most vehicles, would "restore corrosion protection" be an
acceptable line item allowance on an estimate requiring ONLY the
replacement of the outer roof panel?
State farm auto external claim
, 2
State farm
Yes or No - ANS ✓No over all regardless of needed or not
When preparing an estimate on a customer vehicle, you note the
refinish time (computer generated) for the hood is 3.8 hours. You feel
this is excessive. Per State Farm guidelines, its acceptable to adjust
this time.
T or F - ANS ✓False
You're preparing an estimate on a customer's vehicle that requires
refinishing of the hood and right front fender only. The hood is the
first panel listed on the estimate. According to most collision
estimating guides, would refinish overlap the applicable on the hood?
Choose the most correct statement.
A.)Overlap would not be applicable on the hood refinish time as it's
the first major panel. A refinish overlap deduction would be
applicable to the fender refinish time as it's an adjacent major panel.
B.)A refinish overlap deduction would be applicable to the hood
refinish time as it's the first major panel. A refinish overlap deduction
would also be applicable to the fender refinish time as it's an adjacent
major panel.
C.) Overlap would not be applicable to the hood refinish time or to the
fender refinish time as they are not defined as major panel. - ANS
✓B.)A refinish overlap deduction would be applicable to the hood refinish
time as it's the first major panel. A refinish overlap deduction would also be
applicable to the fender refinish time as it's an adjacent major pane
State farm auto external claim
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