MCOMM Exam 1 || with A+ Guaranteed Solutions.
What is the creation and exchange of messages called? correct answers Communication
What should networkers consider when they are selecting communication channels? correct
answers The channel's ability to enhance professional relationships, The channel's ability to
accomplish the work, and Other network members' preferences
How do effective communicators cultivate credibility? correct answers Establishing connections
among professionals, Adapting to audience needs, wants, and preferences, and Genuinely
understanding audiences
Why is it correct to say that most language is arbitrary? correct answers People who use a
language decide what the words mean, and they can change the meaning.
The physical and psychological environment in which a message is communicated is the ______.
correct answers context
What is the urge to form and maintain personal and professional bonds called? correct answers
Relational needs
How does cognitive complexity improve communication? correct answers It reduces the chances
that you will respond inappropriately., It encourages open-mindedness., and It helps you avoid
jumping to incorrect conclusions.
What is the key to establishing real connections among professionals? correct answers
Understanding and adapting to others
What are words? correct answers Sounds or marks on a paper or screen, Symbols, and
Representations of ideas
Context includes what environments that affect a receiver's response to a message? correct
answers Physical and Psychological
How does communication help people meet their relational needs? correct answers By helping to
stabilize relationships, By helping people form and maintain relationships, and By establishing
the quality of connections among individuals
What characteristic specifically enables a person to consider various explanations and understand
a situation in multiple ways? correct answers Cognitive complexity
How do effective communicators cultivate credibility? correct answers Establishing connections
among professionals, Genuinely understanding audiences, and Adapting to audience needs,
wants, and preferences
,Which activities are examples of using communication to serve an instrumental need? correct
answers Calling to reserve a table at a restaurant, Booking a flight to Cleveland, and Asking an
auto mechanic if he has time to repair a car
What is the significance of the fact that a "robot" is a traffic light in South Africa and a
humanlike machine in the United States, and a "mouse" can be a small rodent or a computer
accessory? correct answers The meaning of a word can change as time passes., Different cultures
attach their own meanings to words., and The meaning of a word depends on who is using it.
After someone expresses an idea in language or through some type of nonverbal behavior, what
must be done by the person who receives the message? correct answers Decoding
Which of the following are communication channels? correct answers Pen and paper, Radio, and
Email
Communication is a process. correct answers True
In the field of communication, what is the term for things that interfere with a person's ability to
understand what you are trying to communicate? correct answers Noise
Which characteristics are typical of competent communicators? correct answers Self-awareness,
Emotional intelligence, and Cognitive complexity
Which statements are true of people with emotional intelligence? correct answers They are aware
of the emotions of others., They think about their emotions before they act., and They are aware
of their own emotions.
When George makes a telephone call to his wife, the telephone is acting as a communication
______ correct answers channel
What is the significance of the fact that a "robot" is a traffic light in South Africa and a
humanlike machine in the United States, and a "mouse" can be a small rodent or a computer
accessory? correct answers The meaning of a word can change as time passes., The meaning of a
word depends on who is using it., and
Different cultures attach their own meanings to words.
Self-awareness correct answers Ability to see how your behavior is affecting others
Adaptability correct answers Ability to modify your behavior as the situation demands
Cognitive complexity correct answers Ability to consider a variety of explanations and
understand a situation in multiple ways
Empathy correct answers Skill at identifying and feeling what others around you are feeling
, Emotional intelligence correct answers Ability to understand, express, and manage emotions and
to use emotion to facilitate thought
Ethics correct answers Ability to treat people fairly, communicate honestly, and avoid immoral
or unethical behavior
A person who perceives, understands, manages, and accurately expresses emotions has ______
correct answers emotional intelligence
Which needs does communication serve by shaping the way individuals portray themselves to
others? correct answers Identity needs
A city council is holding a meeting to discuss what to do about an empty lot adjacent to the city
park. At this meeting, residents may ask questions and offer recommendations to the council.
What type of presentation is this an example of? correct answers Forum
Which types of speeches are used to honor people or their memory? correct answers Toasts,
Eulogies, and Speeches of recognition
What does conducting an audience analysis enable speakers to do? correct answers Tailor their
presentation to their listeners.
Cassie is giving a speech at the opening of a new city park named for the city's first female
mayor. What type of speech is this is an example of correct answers A speech of dedication
For which occasion would a toast be most appropriate? correct answers A retirement party
What should you do while brainstorming speech topics? correct answers List as many ideas as
you can think of.
What questions can help you effectively analyze your audience? correct answers "What benefits
will listeners get from my presentation?"
and "What knowledge about my topic do listeners already possess?"
Kamala is addressing a diverse group of business people at a conference about the importance of
balancing work and personal life. Which term would help her avoid excluding anyone when she
discusses important individuals in her audience's personal life? correct answers Loved ones
Hamid plans to give a presentation to a group that he knows contains several people with sight
impairments. What should he do to sensitively accommodate these listeners? correct answers
Make his visuals large to improve their visibility. and Verbally describe his visuals with some
detail.
The board of an association of freelance graphic designers is considering changing the way the
association accepts and posts job listings. The board wants to present the changes to association
members, ask members for their opinions, and give members a chance to ask questions and offer
