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Led. Office: Chapter 3 - Medical Office Administration questions n answers graded A+ $9.99   Add to cart

Exam (elaborations)

Led. Office: Chapter 3 - Medical Office Administration questions n answers graded A+

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  • Course
  • Medical Office Administration
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  • Medical Office Administration

Led. Office: Chapter 3 - Medical Office Administration questions n answers graded A+

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  • August 22, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Medical Office Administration
  • Medical Office Administration
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Sakayobako30
Led. Office: Chapter 3 - Medical Office
Administration

disseminate - correct answer ✔✔To spread; disperse



characteristic - correct answer ✔✔Distinguishing traits, qualities or properties



demeanor - correct answer ✔✔Behavior towards others; outward manner



detrimental - correct answer ✔✔Obviously harmful or damaging



reflection - correct answer ✔✔A therapeutic communication technique in which a person responds with
a feeling term that indicates how the individual feels about a problem.



List and describe six attributes of the professional medical assistant. - correct answer ✔✔1.) Courteous
and respectful - treat patients with courtesy and respect

2.) Diplomatic and tactful - interact without giving offense

3.) Responsible and honest - dependable

4.) Response to criticism - willingness to respond to constructive criticism

5.) Professional image - professional appearance

6.) Good listener - listen to what the patient has to say



What methods can the medical assistant use to treat others with courtesy and respect? - correct answer
✔✔Eye contact, greet patients with a smile, treat patients as individuals, discuss problems in private, use
proper grammar, show interest in patients



How can an entry-level medical assistant perform his or her duties with responsibility, honesty and
integrity? - correct answer ✔✔a.) Interact with patients straight forward and honestly

b.) Be thorough and pay close attention to detail

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