WGU C215 OPERATIONS MANAGEMENT
OBJECTIVE ACTUAL EXAM 2024-2025 COMBINED
VERSION A&B ACTUAL QUESTION AND CORRECT
ANSWERS (VERIFIED ANSWERS )
Which concept takes a total system approach to creating an efficient
operation and combines concepts such as just-in-time (JIT), total quality
management (TQM), and continuous improvement?
Lean systems
Customer relationship management (CRM)
Enterprise resource planning (ERP)
ISO 9001 standards ✔✔CORRECT ANSWER✔✔Lean systems
Why is kanban significant to the "pull" system?
It requires that all work items are sized the same.
It specifies the exact quantity of a product that needs to be produced.
It is a process that is only for support or maintenance.
It is a process that highlights the highest-performing organization.
✔✔CORRECT ANSWER✔✔It specifies the exact quantity of a product
that needs to be produced.
,What are two product system differences between the push and pull
processes? Choose 2 answers
Push moves the product forward in anticipation for demand.
Push lowers cost due to overproduction.
Pull develops additional products.
Pull eliminates excessive inventory.
Push enhances employee relations. Pull initiates quality control.
✔✔CORRECT ANSWER✔✔Push moves the product forward in
anticipation for demand.
Pull eliminates excessive inventory.
Which function does marketing play in a just-in-time (JIT) organization?
JIT marketing focuses on producer-driven quality.
JIT marketing simplifies inventory flow.
JIT marketing focuses on customer-driven quality.
JIT marketing synchronizes product demand with assembly.
✔✔CORRECT ANSWER✔✔JIT marketing focuses on customer-driven
quality.
How does a just-in-time (JIT) system influence all functional areas within
a company? Choose 2 answers
Companies are able to reduce waste.
Companies develop new ways to generate revenue.
Companies enhance workers' ability to perform.
,Companies' workers demonstrate intrinsic values.
Companies can participate when it is convenient. ✔✔CORRECT
ANSWER✔✔Companies are able to reduce waste.
Companies develop new ways to generate revenue.
What are two ways management can assist employees' focus in a just-
in-time (JIT) processing environment?
Ensure that workers receive multifunctional training
Separate the cultures in the organization so there will be no conflicts
Require workers to use free time to do quality control charting
Develop an incentive system to reward workers for their efforts
✔✔CORRECT ANSWER✔✔Ensure that workers receive multifunctional
training
Develop an incentive system to reward workers for their efforts
Which tier-level supplier directly supplies materials or services to a
processing and packaging plant?
Tier one suppliers
Tier two suppliers
Tier three suppliers
Tier four suppliers
Tier five suppliers ✔✔CORRECT ANSWER✔✔Tier one suppliers
, Which role do third-party logistics providers play in the supply chain?
Internal distributors
External distributors
Tier two distributors
Tier three distributors ✔✔CORRECT ANSWER✔✔External distributors
A company manufactures and distributes its own products. When
should the company consider outsourcing its distribution?
When the company can no longer accurately forecast its transportation
costs
When the company's distribution costs are the lowest in the industry
When the company determines that distribution is no longer a core
function
When new federal regulations give the company a competitive
advantage ✔✔CORRECT ANSWER✔✔When the company determines
that distribution is no longer a core function
What is the measure of how much supply chain is owned or operated
by the manufacturer?
Vertical integration
Horizontal integration
Insource integration
Outsource integration ✔✔CORRECT ANSWER✔✔Vertical integration
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