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CPXP Exam 2024/2025;Questions and Answers 100% Correct
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CPXP Exam 2024/2025;Questions and Answers 100% Correct
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CPXP Exam 2024/2025;Questions and Answers 100%Correct
Affinity diagram - ANSWEROrganizes a large number of ideas into their natural
relationships. This method taps a team's creativity and intuition.
Who created the affinity diagram and when? - ANSWER1960s by Japanese
anthropologist Jiro Kawakita
Examples of when to use and affinity diagram - ANSWER1) When you are confronted
with many facts or ideas in apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
What are typical situations to use affinity diagrams - ANSWERAfter a brainstorming
exercise and when analyzing verbal data (i.e. survey results)
Define Bias - ANSWERa tendency or inclination that results in judgment without
question. Bias refers to the mechanism of the brain that operates on associations. It's
an automatic response. It's a shortcut to interact with the world around us.
Explicit vs. implicit bias - ANSWERWhen a person is aware of their bias, it is called
explicit bias; when they aren't, it is called implicit
bias.
Complaint - ANSWERA concern voiced by a patient, or patient's representative about
service, care or treatment that can be resolved quickly by the staff present (less than 24
hours)
When is a complaint considered resolved - ANSWERA complaint is considered resolved
when the patient is satisfied with the actions taken on his or her behalf
Culture - ANSWERThe collective programming or wiring of the human mind acquired
over time that distinguishes the members of one human group from another through
their behaviors that include self-worth and esteem, thoughts, communication, action,
values and beliefs and that also guide decision making
Cultural Competency - ANSWERA set of congruent behaviors, attitudes and policies
that come together in a system, agency, or among professionals that enables effective
work in cross-cultural situations.
Cultural Sensitivity - ANSWERAn individual is aware of cultural differences and takes
the required steps to recognize his/her own cultural values and biases.
, Diplomacy - ANSWERthe art or practice of creating alliances, agreements and means
you have a skill dealing with people
Descriptive Statistics - ANSWERValues that describe the characteristics of a sample or
population.
Direct Correlation - ANSWERA positive correlation where the values of both variables
change in the same direction.
Empathy - ANSWERThe feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's feelings
Ethnography - ANSWERA form of qualitative research that allows a trained observer to
observe and document the experience. In healthcare, ethnography is becoming more
commonplace as a means to study the patient experience.
EBCD - ANSWERExperience Based Co-design - involves gathering experiences from
patients and staff through in-depth interviewing, observations and group discussions,
identifying key "touch points" (emotionally significant points) and assigning positive or
negative feelings.
Who designed EBCD and why? - ANSWERNHS to develop simple solutions that offer
patients a better experience of treatment and care.
EBD - ANSWERExperience Based Design - Both a philosophy and set of methods
focused on understanding the experiences and emotions of those who are involved in
receiving and delivering health care services; striving to understand what people
naturally feel and do. This approach enables an understanding of the experience of
health care from the patients, caregivers and staff perspective. It is a method of
designing better experiences for patients, families and staff.
Frequency Distribution - ANSWERA method for illustrating the distribution of scores
within class intervals
Grievance - ANSWER~ Written or verbal complaint
~ Not able to be resolved at time of complaint
~ Any concern presented in writing
~ Complaint regarding abuse, neglect, patient harm, or hospital compliance
Health literacy - ANSWERThe degree to which individuals have the capacity to obtain,
process, and understand basic health information and services needed to make
appropriate health decisions
Histogram - ANSWERA graphical representation of a frequency distribution
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