Crisis Development/Behavior Level 1 - ANSWER: ➡ Anxiety
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Crisis Development/Behavior Level 1 Staff Response - ANSWER: ➡ Supportive
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Crisis Development/Behavior Level 2 - ANSWER: ➡ Defensive
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Crisis Development/Behavior Level 2 Staff Response - ANSWER: ➡ Directive
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Crisis Development/Behavior Level 3 - ANSWER: ➡ Acting Out Person
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Crisis Development/Behavior Level 3 Staff Response - ANSWER: ➡ Non-violent Physical Crisis
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Intervention
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Crisis Development/Behavior Level 4 - ANSWER: ➡ Tension Reduction
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Crisis Development/Behavior Level 4 Staff Response - ANSWER: ➡ Therapeutic Rapport
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Proxemics - ANSWER: ➡ The invisible area surrounding a person - considered an extension of self
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Kinesics - ANSWER: ➡ The nonverbal message transmitted through posture and motion. Such as
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facial expressions, gestures, posture, and movement.
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Reasons for using the CPI supportive stance (3) - ANSWER: ➡ 1. Safety
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2. Escape route
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3. Communicate respect, less challenging and threatening.
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, Paraverbal Communication - ANSWER: ➡ The vocal parts of speech excluding the actual words.
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3 parts of para verbal communication - ANSWER: ➡ Total voice control= tone, volume, and cadence
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Verbal escalation continuum, part 1. - ANSWER: ➡ Questioning
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Verbal escalation continuum, part 1. Intervention - ANSWER: ➡ Information seeking- rational
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answers
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Challenging behavior - ignore challenge, not the person, and set limits
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Verbal escalation continuum, part 2 - ANSWER: ➡ Refusal
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Verbal escalation continuum, part 2 Intervetion - ANSWER: ➡ Set limits and give options
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Verbal escalation continuum, part 3 - ANSWER: ➡ Release
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Verbal escalation continuum, part 3 Intervention - ANSWER: ➡ Allow for release if safe, remove
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student, audience, or trigger
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Verbal escalation continuum, part 4 - ANSWER: ➡ Intimidation (verbal or physical)
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Verbal escalation continuum, part 4 Intervetion - ANSWER: ➡ Take all threats seriously, respond as a
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team, hands off
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Verbal escalation continuum, part 5 - ANSWER: ➡ Tension reduction
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Verbal escalation continuum, part 5 Intervention - ANSWER: ➡ Open communication and build
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rapport
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