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CPI Certification Test questions with correct answers.
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CPI Certification Test questions with correct answers.
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CPI Certification Test questions withcorrect answers
4 Behavior Levels - ANSWER: ➡ 1. Anxiety
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2.Defensive
3. Acting Out Person
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4. Tension Reduction
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Staff Attitude and Approach to Anxiety - ANSWER: ➡ Be Supportive
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an emphatic non-judgemental attempt to alleviate anxiety
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Staff Attitude and Approach to Defensive - ANSWER: ➡ directive-attempt to control the situation and
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begin to set limits
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Staff Attitude and Approach Acting Out Person - ANSWER: ➡ non-violent physical crisis intervention
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Staff Attitudes for Tension Reduction - ANSWER: ➡ therapeutic rapport decrease in energy
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regaining of rationality
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integrated Experience - ANSWER: ➡ we can set the tone for whether or not the behavior escalates or
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wde-escalates
non-verbal-proxemics (personal space) - ANSWER: ➡ area surrounding your body considered an
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extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and
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familiarity.
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kinesics (body language) - ANSWER: ➡ non-verbal message transmitted by motion and body
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posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand
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, 3 reasons for using the CPI supportive stance - ANSWER: ➡ safety
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less threatening
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communicates respect w
components of the communication pyramid - ANSWER: ➡ verbal communication, para verbal
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coomunication, and non-verbal communication
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what is paraverbal communication - ANSWER: ➡ how we say what we say
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three components of paraverbal communication - ANSWER: ➡ tone
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volume
cadence
total voice control
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what is the verbal escalation continuum? - ANSWER: ➡ the kite
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1. Questioning
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2. Refusal
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3. Release
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4. Intimidation
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5. Tension-Reduction
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what is questioning - ANSWER: ➡ information-seeking
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what is an intervention for questioning - ANSWER: ➡ give a rational response
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redirect
what is refusal? - ANSWER: ➡ non-compliance
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