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Communication Training Officer (CTO) Exam Questions and Answers
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Communication Training Officer (CTO) Exam
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Communication Training Officer (CTO)Exam
What are the elements of Performance Based Training? - answer- Training is based on
performance and learning objectives
- Training is relevant to the job
- The training is concise
- Based on standards
- Empowers CTOs
- Trainee evaluates the CTO and Program
- Documentation
What are the benefits of Standardized Training? - answer- Court-defensible an Equal
Employmenet Commission (EEOC) consistent
- Provides the same educational experience to all new employees
- Designed from a "building-block" manner where a complex task is built upon the
foundation of basic tasks
- Promotes professionalism
- Effective training in a shorter time period
- Remedial training can be identified sooner
- Uses Standardized Evaluation Guidelines (SEG)
The CTO program is based on what mode of training? - answerPerformance Based
Training
The CTO/Training Coordinators forest responsibility includes: - answer- The program is
compliant with accepted standards
- The CTOs are provided instructions
- Monitor trainees through documentation
- Monitor CTOs through program documentation
- Evaluate CTOs
- All training documentation is complete and filed
- Provide logistical support to CTOs
- Schedule meeting with the CTOs
- Provide contingency plan of action
What is the number of different generations in the workforce? - answerFour generations
in the workforce
- Traditionalists
- Baby Boomers
, - Generation X
- Generation Y
What are the five components of the Communication Cycle? - answerSender ->
Receiver -> Message -> Medium -> Feedback
Role Model - answer- CTOs work habits and compliance with policies and procedures
are observed by both current and former trainees
- Attitudes and manners are often picked up by trainees
Mentor - answer- Trainee is more confident in the CTO than anyone else
- CTO may have limited supervisory authority
Coach - answer- Allows practice, gives hints, trainee learns by making mistakes,
provides learning experience through practical exercise
Teacher - answer- Assist trainee in learning new information, reviewing topics and
developing new psychomotor skills
Traditionalist - answer- Communicate face to face
- "Tell me what to do" approach
Baby Boomers - answer- "Show me what to do" approach
- Communicate more verbally than electronically
Generation X - answer- "Why do I need to learn this?" approach
- Comunicate informally
Generation Y - answer- "Connect me to what I need" approach
- Communicate on a full range of technology
Open Ended Questions - answerQuestions that cannot be answered with a yes or no
- Assist CTO in remaining clear on what is being said and demonstrating interest in the
conversation
Paraphrasing - answer- Rewriting or restating another person's ideas or thoughts into
your own words
Non-verbal Attending - answer- Physically signaling that the listener is attentive and
listening
Ex: Maintaining eye contact, leaning slightly forward, allowing pauses with out
interruption
Reflecting Feelings - answer- Repeating in a short declarative statement the emotions
of feelings that the sender is communication.
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