NBC-HIS - National Board For Certification In Hearing Instrument Sciences
NBC-HIS - National Board for Certification in Hearing Instrument Sciences
Exam (elaborations)
Moe's Volunteer Management Questions with Correct Answers
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Course
NBC-HIS - National Board for Certification in Hearing Instrument Sciences
Institution
NBC-HIS - National Board For Certification In Hearing Instrument Sciences
Examples of Invisible Volunteers Correct Answer-(sometimes called Virtual Volunteers)
Assigned to satellite office.
Working alone with client (i.e. friendly visitor)
Working from home (i.e. telephone volunteers, at-home crafts)
Working off-hours (i.e. support group volunteer for evening group, ...
Moe's Volunteer Management Questions with Correct
Answers
Examples of Invisible Volunteers Correct Answer-(sometimes called
Virtual Volunteers)
Assigned to satellite office.
Working alone with client (i.e. friendly visitor)
Working from home (i.e. telephone volunteers, at-home crafts)
Working off-hours (i.e. support group volunteer for evening group,
health fairs)
Dealing with Separation Correct Answer-Some problems associated
with long-distance supervision:
- tension between satellite office and home base (territorial)
- depersonalized leadership
- fragmented understanding and communication
- inefficient project work
- flourishing personal agendas
- problems with paperwork (not getting done, not understanding
importance of it)
3 C's of Long-Distance Supervision Correct Answer-Connection
Communication
Control
,Connection Correct Answer-Strive to achieve a personal contact
between main office and volunteer.
Key moment of connection is when first join organization. 60 day
window.
Bring vol to main office for visits (i.e. volunteer meetings, workshops,
training)
Use other forms of communication (i.e. email, messaging, web page etc)
Mentors/Buddies
Add personal touches to communication (mentions about personal life,
birthday cards, etc)
Common vision
Recognition events.
Communication Correct Answer-PROBLEMS
People who are isolated will naturally have more communication
problems - smart supervisor will plan for this and adjust.
Fears about degree of inclusion - are they missing out on information?
Second class status - aren't "in the know" or connected so they feel
"lesser than".
Fear they will not be included in decision-making - make effort to
include and get input.
Better to pass on more information than not enough.
Respond to questions/issues as quickly as possible. It always seems
longer in the field.
, Newsletters as Communication Correct Answer-Should include:
1. Pride in the program.
2. Insider information
3. Who's who (pictures of staff being discussed, staff features, etc)
4. Recognition and Celebration - Volunteer recognition spotlight
articles.
5. Keeping the Purpose Alive - Report progress made towards goal so
volunteers can see the direct effect they are having.
6. Training Reinforcement - reminders about safety, etc.
Qualities of a good invisible volunteer? Correct Answer-Self-starter
Motivated internally rather than external goading
Proactive
Decision-maker
Confidence
Problems:
1. Hard to find. If lack these qualities, end up doing nothing or calling
every 15 min.
2. Manager's worst nightmare.
Control Correct Answer-To rein them in:
Set priorities
Use degrees of authority
Refer to policies
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