DECA Human Resources and Management
(HRM) Exam Business Management and
Administration Cluster Exam New 2024 Version
Which of the following is typically the primary purpose of an introduction during a
presentation:
A. To share a funny story
B. To provide supporting details
C. To summarize the talk
D. To gain the audience's attention
- ans -D) To gain the audience's attention.
Effective introductions gain the audience's attention. Supporting details are usually
provided in the middle of a presentation. A speaker might outline the main points to be
discussed in his/her opening remarks, but summarizing the talk would occur at the end.
An effective introduction might include a funny story to gain the audience's attention, but
there are many other methods that could be used to capture the audience's attention as
well.
What is a key to effective note-taking?
A. Active listening
B. Capturing details
C. Creative thinking
D. Using an outline
- ans -A) Active listening.
To take meaningful notes, you must listen to what the speaker is saying. To pick up on
the key points, you must actively listen. Effective note-taking does not involve capturing
every detail of the presentation, nor does it involve the use of creative thinking
techniques. And although it may be helpful for some individuals, effective notes do not
need to be formatted as an outline.
9. Which of the following is a guideline for writing clear instructions for your coworkers:
A. Write complex, lengthy statements.
B. Write from your supervisor's perspective.
C. Understand the process you are explaining.
D. Confine the instructions to one page.
- ans -C Understand the process you are explaining.
To write accurate instructions, you must be knowledgeable about the sequence and
content of steps required for completion of the task. Instructions should consist of
simple, brief statements that are written from the employee's perspective. Although
,instructions should be as brief as possible, the type and complexity of the process or
activity will dictate the length of the instructions.
The opening sentences of an effective business letter should
A. avoid specific details.
B. be completely impersonal.
C. be formal.
D. go right to the point.
- ans -D) Go right to the point.
Macon Industries writes a purchase order for bolts, washers, and nails and sends the
order to the
Stanton Company to process.
A. letter of intent.
B. open order.
C. accounts-receivable document.
D. sales contract.
- ans -D Sales contract.
A purchase order is a form that a business fills out to order goods. Because the order
indicates that the business is willing to do something (pay for the items it orders) in
exchange for something else (take possession of the goods), the purchase order serves
as a sales contract. An open order is a type of purchase order in which buyers place the
order with the supplier that can best meet the needs or criteria (e.g., price) for a
particular item. Because accounts receivable is an accounting activity that involves
collecting payment for the goods and services that the business offers, a purchase
order is not an accounts-receivable document. A letter of intent is a letter that declares
the writer's intention to do something. A purchase order is a form rather than a letter.
A business was fined $2 million for dumping toxic waste in the local river. What type of
environmental law did the company violate?
A. Food quality
B. Clean air
C. Clean water
D. Endangered species
- ans -C Clean water.
The company violated the clean water laws by dumping toxic waste into a river. Clean
air laws regulate emissions and other air pollutants. Food quality laws regulate the
quality of the food supply. Endangered species laws protect animals, fish, and birds in
danger of becoming extinct.
Jon sues his former employer for harassment. In what situation would the employer be
likely to offer Jon a settlement?
A. The employer wants the case to go to court.
,B. The employer knows it will be able to win the case.
C. The employer does not think it will be able to win the case.
D. Jon does not think he will be able to win the case.
- ans -C The employer does not think it will be able to win the case.
A party may offer a settlement if it believes it has little chance to win a case. In this
example, Jon's employer does not believe it will win, so it may offer a settlement. A
settlement is a way to avoid the case going to court. Jon may or may not think he will
win the case, but this does not influence his former employer's actions.
Which of the following words most accurately describes arbitration:
A. Private
B. Nonconsensual
C. Biased
D. Temporary
- ans -A. Private.
Arbitration is private and not public or handled in the courts. Arbitration is consensual.
Both parties must sign an agreement assenting to arbitration. Arbitration is neutral, not
biased. Arbitration is final and binding, not temporary.
To be reimbursed for business expenses, Luke must obtain and complete an expense-
reimbursement form, attach the original transaction receipts to the completed form, and
submit the documentation to his manager for approval. What is Luke doing?
A. Following company procedures
B. Developing company policies
C. Evaluating company feedback
D. Assessing company guidelines
- ans -A. Following company procedures.
Policies are the general rules to be followed by company personnel. For example, a
business owner may develop a policy that states the company will reimburse employees
for certain business-related expenses. A procedure is the step-by-step process that
personnel follow in performing a specific task. In the example, Luke was following
certain steps to obtain reimbursement for out-of-pocket expenses that he incurred—
obtaining and completing the appropriate form, attaching receipts, and submitting the
documentation to his manager. In the example, Luke did not develop the policies,
evaluate company feedback, or assess company guidelines.
To use oral communication effectively, you need to
A. pronounce your words correctly.
B. impress your listeners.
C. know your listeners.
D. distract your listeners' attention.
- ans -A) Pronounce your words correctly.
, The correct use and pronunciation of words is essential to effective oral communication.
Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and
it may also fail to communicate the intended message. Trying to impress listeners may
create a barrier to good communication. It is not necessary to know your listeners to
communicate effectively. You need to attract and hold your listeners' attention, not
distract them.
The opening paragraph of a business letter should explain the reason for writing and go
right to the point. Effective business letters do not waste the reader's time by providing a
lot of unnecessary information, but they immediately go to the point and capture the
reader's attention. The letter does not need to be formal, but it should contain specific
details and have personal appeal for the reader.
When developing an analytical report about a problem that the business is facing, the
writer should conclude the report by
A. defining the issue.
B. describing the research techniques.
C. recommending solutions.
D. providing crucial background information
. - ans -C. Recommending solutions.
An analytical report involves examining opinions, facts, and data about an issue, idea,
or problem. Recommendations are placed at the end of the report after the issue has
been defined and all of the pertinent information has been presented. The introduction
of the report should define the problem. If research was conducted, the research
techniques used are described in the methodology section of the report, which should
appear before the recommendations and conclusions section of the report.
Liam wrote and submitted a report to management describing relationships between
actions and the probable results of those actions. What type of research report has
Liam written?
A. Cause and effect
B. Interpretive
C. Jury of executive opinion
D. Argumentative
- ans -A) Cause and effect.
Cause-and-effect reports provide information about a variety of scenarios under
different circumstances—if action A and B happens, then the probable result will be X.
By developing a cause-and-effect report, a business can analyze different situations
and probable outcomes. The business can consider the pros and cons of each scenario
to determine which action will be best for the business. An interpretive report provides
the writer's perception of a specific topic. Individuals working in the humanities and
social-science fields often develop interpretive reports to clarify or interpret ancient texts
and complex cognitive concepts. Jury of executive opinion is a qualitative forecasting
