Exam (elaborations)
SMART SERVE / SMARTSERVE CERTIFICATION FALL 2024
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SMART SERVE / SMARTSERVE CERTIFICATION FALL 2024
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SMART SERVE / SMARTSERVE CERTIFICATION FALL2024
Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated? - Answers -Maybe, but Maria may have a medical condition that mimics
these signs.
If a customer is served to the point of intoxication, when does the server's responsibility
end? - Answers -When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? - Answers -
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
What does Duty of Care mean? - Answers -►Servers must not serve a customer to the
point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations? -
Answers -►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in
the club. How many more guests can he let in? - Answers -It depends on the
establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On
his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - Answers -Loss of self-
control and inhibitions.
Under what circumstance could you serve customers who look underage, but have no
I.D.? - Answers -You can never serve customers who look underage and have no I.D.
As a responsible server, why is it important to understand the meaning of a "Standard
Drink"? - Answers -To determine how much alcohol a customer has consumed.
Employees working for a licensed establishment may be found civilly liable for
intoxicated customers who injure themselves or others. Which of the following is also
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