Hondros NUR 205 Exam 1 Study Guide.
Effective Communication Competence - answerAchieved when communication goals are
met
Appropriate Communication - answerCommunication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: ...
Effective Communication Competence - answer✔✔Achieved when communication goals are
met
Appropriate Communication - answer✔✔Communication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: - answer✔✔optimizing safety and health care
quality
advocacy for better systems and safer workplaces
Barriers of communication - answer✔✔personal bias, stereotypes, stigmas
Exemplars of Communication - answer✔✔Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)
Assertive Communication - answer✔✔positive and negative feelings expressed openly/directly.
Helps advocate for the patient
Therapeutic Communication - answer✔✔interactive process, words/actions used by clinicians
and patient.
Helps patient overcome stress, adjust to difficult situations, promotes understanding and builds
relationships that lead to positive outcomes
Communication - answer✔✔Collaboration-->care coordination--> safety--> culture--> care
quality
Collaboration - answer✔✔Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-
Nurse-patient collaboration - answer✔✔health promotion/disease prevention behaviors, lifestyle
changes, whole nursing process, end of life decision making.
Nurse-physician collaboration - answer✔✔interprofessional/among other groups
Scope of practice is regulated by: - answer✔✔The State Board of Nursing
Why care coordination for the frail and elderly? - answer✔✔They are more vulnerable to
negative outcomes
Delegation to LPN - answer✔✔Give the LPN your most stable patient
No blood transfusion, no initial teaching, and no admits
Most important thing for hospice care - answer✔✔Pain and comfort
Subjective pain - answer✔✔Patient complains of chest pain
What kind of environment do you want when doing an assessment/health history? -
answer✔✔quiet, no family, no TV
Best way to prevent infections - answer✔✔Hand washing
Morse fall scale - answer✔✔Highest # equals greatest risk for falls. Anything greater than 45 is
high risk.
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