SCM 300 DAVILA ASU FINAL
Business Process - Answer- -a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to an internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by...
SCM 300 DAVILA ASU FINAL
Business Process - Answer- -a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to an
internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by-step explanation that considers and answers every questions before it is
asked
-mini supply chain within an organization, tiny cells in the bones
Benefits of Excellent Business Process - Answer- -consistency of outputs
-allows facilities to be managed from afar
-ability to grow (easier to replicate new locations)
Characteristics of a Good Process - Answer- -good intentions (goal oriented,
effective, efficient, stakeholder consideration)
-reproducible results (predictable, documented and understood, meets capacity and
expected demand)
-measurable and manageable (valuable metrics, use data to learn/improve)
Relationship between business processes and supply chain (importance) - Answer- -
similar to a supply chain since it is a series of interconnected and interdependent
processes
-each process is a mini supply chain
-managing from a distance
-bigger requires better business processes
-top managers understand business processes
Common Reasons for Bad Processes - Answer- -never was good
-used to be good
-has limitation
"Never was good" reason - Answer- -ambiguity (process designers need to
understand the goals for the process and the customer)
-misalignment between goal of process and the process
-miscommunication (process might be designed well but doesn't align with goals)
"Used to be good" reason - Answer- -market evolution (new and better technology so
old process isn't as good)
-miscommunication
-ex. Tortas de Fuego experience (they are slipping in new location)
"Limitation" reason - Answer- -development of poor or limited processes
-ex. lack of appropriate tools, technology, service rates, employees get tired, things
break
Cow Path Theory - Answer- -effective does not always mean efficient
-tried to find the water and got lucky once
,-should the cow try to find another way that's more effective or just do it the way that
it did before?
Designing Business Processes (Primary Stages) - Answer- -define goals and
parameters
-define success
-build it, test it, improve it
Designing Business Processes (8 Steps) - Answer- -goals, value, stakeholders
-block diagram
-establish the scope
-define the service
-measurement and management considerations
-primary steps detailed
-develop a process map
-evaluation and testing
Block Diagrams - Answer- -a simple flow chart that provides a business process
designer with a big picture view of the entire system
-details all the processes/activities that occur before and after a process
-can see how the steps before and after affect your process positively or negatively
Process Map - Answer- -a flow chart that is utilized to illustrate the sequence of
activities within a process
-identifies the different types of activities in a process through different symbols
Small arrows on flowcharts are used to - Answer- show the direction option of
customers
Terminator Symbol - Answer- -depicts start/end entrances and exits to process
-long oval
Process Symbol - Answer- -depicts an entire process
-depicted in another flow chart
-square inside a square
Rectangle Symbol - Answer- -used for most basic tasks, operations
-also for simple data calculations
Decision symbol - Answer- -diamond
-use when multiple flow paths are possible
Hollow Arrow Symbol - Answer- -shows movement or transportation
-used when people or materials are in transit
Inspection Symbol - Answer- -oval
-used when their is an inspection requirment
Bullet Looking Symbol - Answer- use when there is a delay in process
, Connector Symbol - Answer- -small circle with arrows
-output leads to/from another flowchart
Scope - Answer-
Scope Inflation - Answer- -when scope gets bigger and out of control
-the smarter you are the more this can happen
-ex. stock room example (delivery people, store operation, IT and purchasing are
messing up the room)
-think about what you can do within your constraints
Swimlane Flowcharts - Answer- -same as a process map but provide more detail
-shows the individual or group that is responsible for each activity
-can adds lanes to show how much time a certain activity would take
-used to communicate specific and individual responsibilities to multiple stakeholders
impacted by a process
-shows how each is dependent on other stakeholders and who is dependent on them
Value of Flowcharts - Answer- -quality control tool
-information technology
-required resources quality of those resources
-operational considerations-what can be learned?
-everyone sees the process differently- what is learned each department
Recipe for pizza example - Answer- -recipe = business process
-manage from afar and guiding someone to success
Critical Paths - Answer- longest path out of all options
Crashing - Answer- when you lower the length of your critical path
Process Maps symbols - Answer- Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the
other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making
pizza, and then have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
Series vs. Parallel - Answer- Use Series for pizza example, there's only one way to
go. Parallel there's lots of ways to go
Why do we measure? - Answer- can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
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