Exam (elaborations)
CORRECTION OFFICER CHAPTER 2 COMMUNICATION QUESTIONS AND ANSWERS 2024
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CORRECTION OFFICER CHAPTER 2 COMMUNICATION QUESTIONS AND ANSWERS 2024
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CORRECTION OFFICER CHAPTER 2COMMUNICATION
Effective listening requires giving full attention to what is being said and taking
time to understand the massage without interrupting - ANSWERS-- Maintaining
eye contact facing the speaker and leaning slightly forward to confirm
attentiveness through body languages
- Keeping an open mind and avoiding bias in order to hear all the facts
- Identifying key words that should alert what someone has said to the officer
such as kill suicide getting out hang
- Identifying the intensity of speech in terms of voice volume emotion pitch and
tone
- Paraphrasing back what someone has said to reassure him or her of the
messages clarity
- Asking questions for clarification or more information
A verbal command - ANSWERS-- Is an authoritative statement used influence or
give orders to a person or group
Command presence - ANSWERS-- Is the way an officer projects an image of
authority and confidence and lets inmates know that he or she is in charge and in
control characteristics of officer command presence include personal appearance
(uniform personal grooming and upright posture) poise confidence and a
professional demeanor
,Courtesy - ANSWERS-is act of being respectful when interacting with others and
threating them in a dignified manner regardless of their status race gender
appearance or behavior
Generally when using the telephone - ANSWERS-- Officer should greet the caller
identify themselves and their location and use a non threating tone
Officer use Radios - ANSWERS-- To send and receive vital information
Radio Usage includes - ANSWERS-- Calling for assistance general communication -
- Identifying inmates and visitors
- Notifying staff of an emergency situation
Proper knowledge and use of the radio is essential for correction officer upon
issued a radio - ANSWERS-- Is responsibility of the officer to ensure that it is
operational.
The portable radio is - ANSWERS-- The primary method of communication for
correctional officers
The federal communications commission (FCC) prohibits all persons using radios
including correctional officers and base station personnel from committing the
following - ANSWERS-- Using profane indecent or obscene language
, - Maliciously interfering wit another units radio transmitting
- Transmitting before the air is clear
- When using the portable radio system the officer should plan his or her message
before transmission
- Officers must be proficient on the radio speaking slowly and distinctly using an
evenly modulated tone of voice and avoiding the display of emotions
- Depress and hold the transmit button for approximately one second before
speaking make sure your mouth is one to three inches in front of the microphone
and speak directly into it
Radio communications in corrections generally rely on three types of radios -
ANSWERS-- Handheld or portable radio which is carried by the officer
- Radio base station normally located in the control room
- Mobile radio affixed in vehicle used for transporting inmates
The primary function of communication is - ANSWERS-- To facilitate the
interaction between persons to initiate some form of action
Interpersonal Communication involves - ANSWERS-- The exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
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