Exam (elaborations)
CISA DOMAIN 4 QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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CISA DOMAIN 4 QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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CISA DOMAIN 4 QUESTIONS ANDANSWERS WITH SOLUTIONS 2024
Management - ANSWER Plans, builds, runs and monitors activities in alignment with the direction set by
the governance body to achieve the enterprise objectives. Is the responsibility of the executive
management, under the leadership of the CEO
IS Management - ANSWER Ensuring that adequate resources are allocated to suport IS operations
Planning to ensure the most efficient and effective use of an operation's resources
Authorizing and monitoring IT resource usage based on corporate policy
Monitoring operations to ensure compliance with standards
IS Operations - ANSWER Ensuring that detailed schedules exist for each operating shift
Reviewing and authorizing changes to the operations schedules
Reviewing and authorizing changes to the network, system and applications
Ensuring that changes to hardware and software do not cause undue disruption to normal processing
Monitoring system performance and resource usage to optimize computer resource utilization
Monitoring service level agreements to ensure the delivery of quality IT services that meet business
needs
Anticipating equipment replacement/capacity to maximize current job throughput and strategically plan
future acquisitions
Maintaining job accounting reports and other audit records
Reviewing logs from all IT systems to detect critical system events and establish accountability of IS
operations
Ensuring that all problems and incidents are handled in a timely manner
Ensuring that IS processing can recover in a timely manner from minor and major disruptions of
operations
Information Security - ANSWER Ensuring the confidentiality, integrity and availability of the data
Monitoring the environment and the secuirty of the facility to maintain proper conditions for equipment
performance
Ensuring that security vulnerabilities are identified and resolved in a timely manner
, Ensuring that security patches are identified and installed in a timely manner
Detecting intrusion attempts
Resolving information secuirty events, incidents and problems in a timely manner
Limiting logical and physical access to computer resources to those who require and are authorized to
use it
IT Service Management (ITSM) - ANSWER The implementation and management of IT services (people,
process and information technology) to meet business needs. ITIL and ISO 20000 are frameworks for
ITSM.
ITIL - ANSWER ITSM framework. Reference body of knowledge for service delivery good practices.
ITSM - IT services support - ANSWER Help Desk
Incident management
Problem management
Configuration management
Change management
Release management
ITSM - IT Service Delivery - ANSWER Service-level management
IT financial management
Capacity management
IT service continuity management
Availability management
Service Level Agreement (SLA) - ANSWER Details the services to be provided. Completely defines the
nature, type, time and other relevant information for the services being offered. If the services provided
do not meet the SLA, the IT organization or service provider has to improve the services.
Change Management - ANSWER cost-benefit and feasibility studies should be reviewed before the
changes are accepted and approved.
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