A.a"Haveayouraworkingahoursachangedarecently?"
B.a"Doayouafeelaconfusedainathealateaafternoon?"
C.a"Doayouadrinkacoffee,atea,aoraotheracaffeinatedadrinks?aIfaso,ahowamanyacupsaperaday?"
D.a"Hasaanyoneaeveratoldayouathatayouaseematoastopabreathingaforaaafewasecondsawhileayo
uasleep?"
E.a"Tellameaaboutaanyapersonalastressayouaareaexperiencing."a-aans--A
C
D
E
A.aPracticeamusclearelaxationatechniques
B.aExerciseaeachamorning
C.aTakeaanaafternoonanap
D.aAlteratheasleepaenvironmentaforacomfort
E.aLimitafluidaintakeaataleasta2ahrabeforeabedtimea-aans--A
B
D
E
A.aREMasleepaprovidesacognitivearestoration
B.aREMasleepalastsaabouta90amins
C.aItaisadifficultatoaawakenaaapersonainaREMasleep
D.aSleepwalkingaoccursaduringaREMasleep
E.aVividadreamsaareacommonaduringaREMasleepa-aans--A
C
E
, D.aINCORRECT:aAllowingaampleatimeaforatheaclientatoarespondahelpsaenhanceacommunic
ation.aRushingaaheadatoatheanextaquestionawouldabeademeaningaandacouldacauseafrustrati
on.
E.aINCORRECT:aBriefasentencesawithasimpleawordsaareagenerallyaeasyatoaunderstand.
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