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Essentials of Organizational Behavior 14th Edition Robbins Test Bank | 9780134523859
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Essentials of Organizational Behavior 14th Edition RobbinsTest Bank | 9780134523859
According to a recent survey by the Society of Human Resource Management (SHRM) what
percentage of employees indicate high levels of job satisfaction?
a. 23%
b. 43%
c. 63%
d. 83% - ANSWER: 83%
According to a recent survey by the Society of Human Resource Management (SHRM) what was given
as the most important factor leading to job satisfaction among employees?
a. Positive relationship with boss
b. Job security
c. Job performance
d. Pay and benefits - ANSWER: job security
Attitudes are ____________.
a. simple/straightforward
b. impossible to measure
c. complex
d. unimportant in organizational life - ANSWER: complex
What is defined as "a psychological tendency that is expressed by evaluating a particular entity with
some degree of favor or disfavor"?
a. Emotion
b. Demeanor
c. Mood
d. Attitude - ANSWER: attitude
Which of the following is not a component of attitudes?
a. Cognitive
b. Affective
c. Relational
d. Behavioral - ANSWER: relational
Which of the following components of attitude is a statement of belief about something?
a. Affective
b. Cognitive
c. Behavioral
d. Demonstrative - ANSWER: cognitive
Which of the following component of attitude is the emotional part?
a. Affective
b. Behavioral
c. Cognitive
d. Demonstrative - ANSWER: affective
Which of the following component of attitude is an intention to act?
a. Affective
b. Behavioral
c. Cognitive
d. Demonstrative - ANSWER: behavioral
The three components of attitude are:
, a. Unimportant
b. Typically unrelated and convergent
c. Typically related and convergent
d. Typically related and divergent - ANSWER: typically related and convergent
Ralph wants to ensure his employees' attitudes about the mission of his organization are positive.
Which of the following suggestions could improve his employees' attitudes?
a. Tell employees what their attitude should be.
b. Leave them alone to think what they want.
c. Fire disagreeing employees.
d. Let employees state perceptions of the organization during a team meeting. - ANSWER: let
employees state perceptions of the organization during a team meeting
Jim wants to change his students' thoughts about cheating for his exam in a management class. Which
of the following suggestions could help change their attitudes?
a. Simply tell them not to cheat.
b. Give examples of what cheating is.
c. Have them read an honor code prior to the exam.
d. Let them take the exam without observing them. - ANSWER: have them read the honor code prior
to the exam
What is defined as the incompatibility between two or more attitudes or between attitudes and
behaviors?
a. Affective confusion
b. Cognitive dissonance
c. Thought diversity
d. Behavioral conundrum - ANSWER: cognitive dissonance
Karen is experiencing cognitive dissonance as it relates to feelings about her new job and her family.
Which of the following reactions is she likely to experience:
a. She will be motivated to change one or both of her attitudes
b. She will ignore the cognitive dissonance
c. She will not consider potential rewards in her new job
d. She will reduce her influence on her job and her family - ANSWER: she will be motivated to change
one or both of her attitudes
Which of the following is not one of the reasons we should care about work-related attitudes?
a. Help understand people's reactions to their work and leaders
b. Unable to change attitudes
c. They are related to behaviors that organizations care about
d. They contribute to well-being and life satisfaction - ANSWER: unable to change attitudes
Which of the following is defined as an employee's desire to remain a member of an organization?
a. Job satisfaction
b. Organizational behavior
c. Organizational commitment
d. Turnover intent - ANSWER: organizational commitment
Research has shown organizational commitment is positively related to ____________.
a. absenteeism
b. stress
c. job performance
d. turnover - ANSWER: job performance
Which of the following is not a contingency factor influencing the relationship between attitudes and
behaviors?
a. Correspondence
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