HSC - BUSINESS STUDIES, HUMAN
RESOURCE MANAGEMENT QUESTIONS
AND ANSWERS WITH VERIFIED
SOLUTIONS 2024
Human Resource Management - ANSWER Refers to the management of the total relationship between
an employer and employee
Strategic Role of Human Resources - ANSWER to manage all aspects of the employer-employee
relationship in the workplace in order to achieve the strategic goals of the business. This encompasses
functions such as recruitment, equal opportunity, training, development and separation
In turn, this means conflicts will be minimised, staff morale heightened and hence productivity levels at a
maximum
HR and Operations - ANSWER interdependent because a bulk of employees is in the [...] function. It is
therefore through planning staff needs, acquiring employees, training and developing them, supervision
and maintenance and conflict resolution that these two functions are interdependent
HR and Marketing - ANSWER interdependent because [...] is responsible for employing and training
individuals to carry out specialised marketing activities, such as new product design and development
HR and Finance - ANSWER interdependent because [...] ensures there are sufficient, properly trained
staff, and because [...] provides crucial data and funds to HR which provide insight into staffing and
development needs.
Outsourcing - ANSWER refers to the taking to market those activities that can be done more efficiently
and cost-effectively by an external vendor
Processes outsourcing and Project outsourcing - ANSWER The two types of outsourcing
Contractors - ANSWER are external providers of services to a business. It may be an individual or a
business. They are often used to create cost savings or gain greater expertise to improve competitiveness
, Domestic contractors - ANSWER are increasingly common today and allow businesses to focus their
resources on essential business activities. However, this holds the risk of the potential loss of direct
customer contact, which may impact on sale in the long-term
Global Contractors - ANSWER Many firms have turned towards [...] in countries such as India where
wages are low due to increased global competition. This can save costs and allow the business to devote
its resources to essential business activities. However, this holds the risk of potentially falling quality,
hidden costs and staff morale and motivation being damaged
Stakeholders - ANSWER Anybody or anything that has a vested interest in the business
- Society
- Employers
- Employees
- Governments and government organisations
- Employer associations
- Trade unions - ANSWER Stakeholders in business include (SEE-GET)
Trade unions - ANSWER EMPLOYEES are represented by [....] - organisations formed by employees in an
industry, trade or occupation to represent them in efforts to improve wages and the working conditions
of their members. Membership in these has declined in recent years
Employer associations - ANSWER EMPLOYERS are represented by [...] - they assist in formulating policies
and processing logs of claims (list of demand made by workers e.g. specific wage increases) served on
their members by trade unions
Industrial tribunals - ANSWER such as Fair Work Australia (FWA) influence HRM by enforcing laws
established by governments. The primary roles of FWA include settling disputes through conciliation,
supervising the making of agreements or awards and award simplification. Breaches of FWA's orders can
lead to fines up to $6,600 for individuals and $33,000 for unions
Awards - ANSWER are legally enforceable, formal agreements made collectively between employers and
employees and their representatives at the industry level. They are determined by an industrial court or
tribunal and set out minimum wages and conditions of employees
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