What are some Signing Agent DO's and DONT's? -
CORRECT ANSWER >>>>You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
What are some examples of discriminatory or unfair
practices? - CORRECT ANSWER >>>>-refusing to
,2|Page
perform signing or providing inferior services based
on clients race, color, national origin, religion,
gender, sexual orientation, disability, family or
migratory status
-making unprofessional and insensitive remarks
about the clients culture, level of education or
lifestyle
-Prompting the perception of unwelcome advances
or a lewd act
Where does the NSA fit in the loan process? -
CORRECT ANSWER >>>>You may be the first or the
only person the borrower meets. Although you are
involved in only one step, the whole loan process
hinges on how well you do your job.
What are the key responsibilities of a Signing
Agent? - CORRECT ANSWER >>>>Key
responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable
documents
,3|Page
-Ensure that the documents are signed, dated or
initialed properly
-Review all the documents
-Return the documents to the contracting company.
Who are the stakeholders in the loan process? -
CORRECT ANSWER >>>>The stakeholders in the
loan process are: the borrower, the lender, the
contracting company, and the NSA(Notary Signing
Agent)
Who hires an NSA? - CORRECT ANSWER >>>>An
NSA is hired by a contracting company to provide
signing services and oversee the actual loan signing
with the borrower.
What is a contracting company? - CORRECT
ANSWER >>>>A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
, 4|Page
What types of transactions does a Signing Agent
handle? - CORRECT ANSWER >>>>-Refinance
-Purchase and sale
-HELOC
-Construction
-Commercial
-Reverse Mortgage
How does a Signing Agent's performance affect the
SLA(Service Level Agreement)? - CORRECT ANSWER
>>>>Your poor performance can negatively affect
the payment to the contracting company
How can a Signing Agent provide superior customer
service - CORRECT ANSWER >>>>You can:
-Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
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