Publix managers test 100% correct answers
Customer Value - ️️ Always look to add value to the role you play,carefully order, and
handle products to prevent out of stock and ensure product quality.
Intolerance of waste - ️️ job efficiency, controlling supply usage, preventing damages,
aw...
must maintain cool records for reworks products by keeping original label of the product
on a card in 53 filing system
crisping - ✔️✔️clean and sanitize sink, fill one compartment with clean lukewarm water,
99 degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in
crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every
use.
calm - ✔️✔️stay cool
apologize for the problem
listen with empathy
make it right
4 steps Customer service - ✔️✔️greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their
arrival in your department
team - ✔️✔️together
everyone
achieves
2
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