Chapter 1
Definition:
Management: Getting work done through others
Efficiency: Getting work done with minimum effort, expense or waste
Effectiveness: accomplishing tasks that help fulfill organizational
objectives
Planning: Management functions. Determining organizational goals and a means for
achieving them
Organizing: deciding where decisions will be made, who will do what jobs and tasks, and
who will work for whom.
Leading: Inspiring and motivating workers to work hard to achieve organizational goals
Controlling: Monitoring the progress toward goal achievement and taking corrective action
when needed.
Top Managers: executives responsible for the overall direction of the organization
Middle managers: Responsible for setting objectives aligned with top management's goals
and for planning, implementing subunit strategies for achieving these objectives.
First Line Managers - Managers who train and supervise the performance of
non-managerial employees who are directly responsible for producing the company’s
products or services.
Team Leaders : Managers responsible for facilitating team activities toward accomplishing a
goal.
Figurehead role: The interpersonal role managers play when they perform ceremonial
duties
Leader Role : The interpersonal role managers play when they motivate and encourage
workers to accomplish organizational objectives.
Liaison Role : The interpersonal role managers play when they deal with people outside
their units.
Monitor Role : The informational role managers play when they scan their environment for
information.
,Disseminator Role :The Informational role managers play when they share information with
others in their departments or companies.
Spokesperson Role : The informational role managers play when they share info with
people outside their departments or companies.
Entrepreneur role: The decisional role managers play when they adapt themselves, their
subordinates, and their units to change.
Disturbance Handler Role: The decisional role managers play when they respond to
severe problems that demand immediate action.
Technical Skills: The specialized procedures, techniques, and knowledge required to get
the job done,
Human SKills: the ability to work well with others
Conceptual Skills: the ability to see the organization as a whole, understand how the
different parts affect one another, and recognize how the company fits into or is affected by
its environment
Chapter 18
Scientific management : Studying and testing different methods to identify the best,
efficient way to complete a job.
Soldiering: When workers purposefully slow their pace/restrict their work outputs.
Motion study: Breaking Each Task or job into its separate motions and eliminating those
that are repetitive or unnecessary.
Time study: TIming how long it takes good workers to complete each part of their jobs
Gantt chart: A graphic chart that shows which tasks must be completed at which times in
order to complete a project.
Bureaucracy:the exercise of control on the basis of knowledge, expertise or experience.
Integrative conflict resolution: Approach to dealing with conflict by both parties sharing
their preferences and then working together to find an alternative meets the needs of both
Organization: A system of consciously coordinated activities or forces created by two or
more people
System: A set of interrelated elements or parts that function as a whole
Subsystems: Smaller systems that operate in the context of a larger system
Synergy: When two or more subsystems working together can produce more than working
individually
Closed systems: Systems that can sustain themselves without interacting WITHOUT their
environment
Open systems: Systems that can sustain themselves only by interacting WITH their
environment, on which they depend for their survival.
, Contingency approach: Holds that there are no universal management theories/ideas as it
depends on the situation,problems that managers are facing at the specific time/place.
Chapter 7
Global Business: The buying and selling of goods and services by people form different
countries.
Multinational Corporations: Corporations that own businesses in two or more countries
Foreign Direct Investment: A method of investment in which a company builds a new
business or buys an existing business in a foreign country,
Trade Barriers: Government-imposed regulations that increase the cost and restrict the
number of imported goods.
Protectionism: A government’s use of trade barriers to shield domestic companies and their
workers from foreign competition.
Tariff:A direct tax on imported goods.
Non Tariff barriers: Non Tax methods of increasing the cost or reducing the volume of
imported goods.
Quotas: Limits on the number or volume of imported Products
Voluntary Export Restraints : Voluntarily imposed limits on the number or volume of
products exported to a particular country.
Government Import Standards: Standard ostensibly established to protect the health and
safety of citizens but often used to restrict imports.
Government Subsidies: Government loans, grants, investments, and tax deferments given
to domestic companies to protect them from foreign competition.
Custom Valuation/Classification: a classification assigned to imported products by
government officials that affect the size of the tariff and imposition of import quotas.
General Agreement on Tariffs and Trade (GATT): A worldwide trade agreement that
reduced and eliminated tariffs, limited government subsidies, and established protections for
intellectual property.
World Trade Organization (WTO): The successor to GATT, THe only international
organization dealing with the global rules of trade between nations; its main function is to
ensure that trade flows as smoothly, predictably, and freely as possible.
Regional Trading Zones: areas in which tariff and nontariff barriers on trade between
countries are reduced or eliminated.
Europe’s Maastricht Treaty: A regional trade agreement between most European
Countries.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller RegisteredNurse. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
