Zaxby's AM Practice: Exam Updated 2024/2025 Questions and Answers 100% Correct.
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Course
Zaxby\'s AM
Institution
Zaxby\'s AM
As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has
tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best
solution for the guest's complaint? Choose all that apply. - -Apologize to the guest and bring...
Zaxby's AM Practice: Exam
As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has
tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best
solution for the guest's complaint? Choose all that apply. - -Apologize to the guest and bring her a
fresh sandwich made without tomatoes
If a register ever fails to recognize a gift card when it is swiped, cashiers must do which of the following: -
Manually enter the card's digits
-Remind team members to check each order for modifications to ensure items are prepared correctly
-Remind team members that preparing orders correctly helps to ensure guest satisfaction and it prevents
exposing sensitive guests to potential food allergens
A team member shows up to work wearing a black t-shirt with a Zaxby's logo on it and a pair of blue
jeans. The manager allows the team member to work in a non-guest facing back of house position. This
was the correct action for the manager to take. - false
A guest calls the store to complain about items missing from their drive-thru order. During your phone
conversation, you should do which of the following? - empathize and offer a genuine apology
A manager notices a team member with loose, long hair working in the back of house. The manager asks
that the team member's hair be tied back into either pigtails or a ponytail. This was the correct action for
the manager to take. - True
A team member is working the drive-thru during a busy lunch rush and runs out of 22 oz. cups. Although
the storage racks have several opened boxes of 22 oz. cups, the team member opens a new box of cups
that is beside the storage racks and restocks the station. The GM explains that the opened boxes should
have been used first to follow FIFO rules. This was the correct action for the manager to take. -
True
A waste tracking system assists in accounting for all food that is: - -Dropped on the floor
-Overcooked
, -Assembled incorrectly
-Over its maximum hold
After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the
rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the
cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This
was the correct action for the manager to take. - False
All of the following are characteristics of spent oil - -Dark
-Burnt
-Metallic
All refrigerated/freezer units should have a hanging air thermometer. - True
An online order guest complains that she had to wait 15 minutes for her order after arriving at the store.
What should you do? - -Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
Approximately what percentage of Zaxby's total sales are derived from drive-thru transactions? -
60%
As a best practice, at the end of the shift, the manager should verify the amount of money in the till after
the team member counts it. - True
A guest arrives and informs you that he/she is there to pick up an online order. You notice the order has
not been placed in the pass-thru window, and you don't see the ticket displayed on the KDS monitor.
Which other action could you take to trace the guest's order? - Press OO on the Micros POS to
check the information on the Online Utility screen
As a best practice, how long should a pre-shift meeting last? - less than 5
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