WGU C846 Problem set study Exam Questions and Correct Answers Guaranteed Success 2024/2025
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Course
WGU 486 ITIL
Institution
WGU 486 ITIL
WGU C846 Problem set study Exam Questions and Correct Answers Guaranteed Success 2024/2025
Service design package (SDP) - correct answer Document(s) defining all aspects of an IT service and its requirements through each stage of its lifecycle.
SLA - correct answer A written agreement between...
WGU C846 Problem set study Exam
Questions and Correct Answers
Guaranteed Success 2024/2025
Service design package (SDP) - correct answer Document(s)
defining all aspects of an IT service and its requirements through
each stage of its lifecycle.
SLA - correct answer A written agreement between customers
and IT service providers is known as what?
Contract - correct answer Complete the sentence by filling in
the missing word: A legally binding agreement between IT
service provider and a third party is called a supplier ___________.
OLA - correct answer An underpinning agreement between IT
service providers and another part of the same organization that
assists with the provision of services is called what?
Service-Level Agreement - correct answer Service description,
service availability, and service review schedules are all terms
you would expect to find documented in which type of
agreement?
True - correct answer True or false: An SLA is a documented
agreement between the customer and the IT service provider. It
must be signed by both parties.
Service-Based SLA - correct answer An agreement covering a
single service used by multiple customers is known as which type
of service-level agreement?
,Customer-Based SLA - correct answer An agreement covering
multiple services used by a single customer is known as which
type of service-level agreement?
Corporate-Based SLA - correct answer An agreement covering
services used across an organization is known as which type of
service-level agreement?
Service-Level Agreement - correct answer What does the
acronym SLA stand for?
IT service provider - correct answer A service provider that
provides IT services to internal or external customers.
Operational-level agreements (olas) - correct answer An
agreement between an IT service provider and another part of
the same organization that assists in the provision of services.
Service improvement plan (SIP) - correct answer A formal plan
to implement improvements to a processor IT service.
Service-level agreement (SLA) - correct answer A written
agreement between the IT service provider and customer. A
service-level agreement describes the IT service, documents
service-level targets, and specifies the responsibilities of the IT
service provider and the customer.
Service-level requirements (SLR) - correct answer A customer
requirement for an aspect of an IT service. Service-level
requirements are based on business objectives and used to
negotiate agreed service-level targets.
,Underpinning contracts (UC) - correct answer A contract
between an IT service provider and a third party. The third party
provides goods or services that support the delivery of an IT
service to a customer.
True - correct answer True or false: Demand management
considers the patterns of business activity to understand demand
for services.
True - correct answer True or false: Demand management may
provide techniques for influencing demand for services.
IT Service Provider - correct answer An organization providing
services to one or more internal or external customers is called
what?
True - correct answer True or false: A supplier is a third party
responsible for supplying goods or services that are required to
deliver IT services.
Name the subprocesses for capacity management. - correct
answer Business capacity, service capacity, and component
capacity management
IT Service Continuity Management - correct answer Initiation,
requirements and strategy, implementation, and ongoing
operation are stages in which service management process?
True - correct answer True or false: The main objective of
supplier management is to manage the relationship between IT
, service provider and supplier, while monitoring and managing
the required performance.
Information Security - correct answer Complete the sentence by
filling in the missing word: Defining the security and access
policies for all services is the responsibility of ____________
management.
Capacity Management Information System - correct answer
What does the acronym CMIS stand for?
Availability management information system - correct answer
What does the acronym AMIS stand for?
Availability management - correct answer The process
responsible for ensuring that IT services meet the current and
future availability needs of the business in a cost-effective and
timely manner.
Business continuity management (BCM) - correct answer The
business process is responsible for managing risks that could
seriously affect the business and ensuring that critical business
functions can be made available following a major disruption,
within the timeframe the business requires. Business continuity
management defines what will be required from its IT service
provider in terms of IT service continuity management.
Business impact analysis (BIA) - correct answer Business
impact analysis is the activity in business continuity management
that identifies vital business functions and their dependencies. It
is used to identify what the business impact will be if an IT
service is unavailable.
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