WGU C846 Problem set Exam Questions with all answers Correctly provided Latest 2024/2025
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Course
WGU 486 ITIL
Institution
WGU 486 ITIL
WGU C846 Problem set Exam Questions with all answers Correctly provided Latest 2024/2025
Availability management - correct answer the process responsible for ensuring that it services meet the current and future availability needs of the business in a cost-effective and timely manner.
Busines...
WGU C846 Problem set Exam
Questions with all answers Correctly
provided Latest 2024/2025
Business case - correct answer justification for a significant
item of expenditure, identifying costs and benefits, including
options considered.
Business relationship management - correct answer the process
responsible for maintaining a positive relationship with
customers. The business relationship manager's focus is
strategic, ensuring that it will deliver what is required by the
business strategy.
Design coordination - correct answer the process responsible
for coordinating all service design activities, processes, and
resources.
Service portfolio - correct answer the complete set of services
that is managed by a service provider. It includes three
categories: service pipeline (proposed or in development),
service catalog (live or available for deployment), and retired
services.
Service portfolio management - correct answer the process that
manages and maintains the service portfolio. It ensures that the
service provider has the right mix of services to meet required
business outcomes at an appropriate level of investment.
, Service provider - correct answer an organization supplying
services to one or more internal or external customers.
Sla - correct answer a written agreement between customers
and it service providers is known as what?
Contract - correct answer a legally binding agreement between
it service provider and a third party is called a supplier
___________.
Ola - correct answer an underpinning agreement between it
service providers and another part of the same organization that
assists with the provision of services is called what?
Sla - correct answer service description, service availability, and
service review schedules are all terms you would expect to find
documented in which type of agreement?
True - correct answer true or false: an sla is a documented
agreement between the customer and the it service provider. It
must be signed by both parties.
Service- based sla - correct answer an agreement covering a
single service used by multiple customers is known as which type
of service-level agreement?
Customer-based sla - correct answer an agreement covering
multiple services used by a single customer is known as which
type of service-level agreement?
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