WGU C846 ITIL Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 ITIL Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
Service provider - correct answer an organization supplying services to one or more internal or external customers.
True - correct answer True or false: Measurement and metrics ...
WGU C846 ITIL Actual final Pretest
and Post test Exam Questions and
Best Graded Guaranteed success
latest 2024/2025
Service provider - correct answer an organization supplying
services to one or more internal or external customers.
True - correct answer True or false: Measurement and metrics
are part of the five major aspects of service design.
False - correct answer True or false: People, process, products,
and partners are four principles used to manage strategic
outcomes.
True - correct answer True or false: Service management
systems and tools are part of the five key aspects of service
design.
False - correct answer True or false: Service design is solely
concerned with the day-to-day enhancements and changes to
service.
False - correct answer True or false: Service design is free to
design according to the technical needs of the IT department.
Service Portfolio - correct answer Service pipeline, service
catalog, and retired services are elements of which service
management tool?
,Architecture - correct answer The structure of a system or IT
service, including the relationships of components to each other.
Service acceptance criteria (SAC) - correct answer A set of
criteria used to ensure that an IT service meets its functionality
and quality requirements.
Service design - correct answer A phase in the service lifecycle.
Service design includes the design of the services, including
governing practices, processes, and policies required to realize
the service provider's strategy. Its objective is to facilitate the
introduction of services into supported environments.
Service design package (SDP) - correct answer Document(s)
defining all aspects of an IT service and its requirements through
each stage of its lifecycle.
SLA - correct answer A written agreement between customers
and IT service providers is known as what?
Contract - correct answer Complete the sentence by filling in
the missing word: A legally binding agreement between IT
service provider and a third party is called a supplier ___________.
OLA - correct answer An underpinning agreement between IT
service providers and another part of the same organization that
assists with the provision of services is called what?
Service-Level Agreement - correct answer Service description,
service availability, and service review schedules are all terms
,you would expect to find documented in which type of
agreement?
True - correct answer True or false: An SLA is a documented
agreement between the customer and the IT service provider. It
must be signed by both parties.
Service-Based SLA - correct answer An agreement covering a
single service used by multiple customers is known as which type
of service-level agreement?
Customer-Based SLA - correct answer An agreement covering
multiple services used by a single customer is known as which
type of service-level agreement?
Corporate-Based SLA - correct answer An agreement covering
services used across an organization is known as which type of
service-level agreement?
Service-Level Agreement - correct answer What does the
acronym SLA stand for?
IT service provider - correct answer A service provider that
provides IT services to internal or external customers.
Operational-level agreements (olas) - correct answer An
agreement between an IT service provider and another part of
the same organization that assists in the provision of services.
Service improvement plan (SIP) - correct answer A formal plan
to implement improvements to a processor IT service.
, Service-level agreement (SLA) - correct answer A written
agreement between the IT service provider and customer. A
service-level agreement describes the IT service, documents
service-level targets, and specifies the responsibilities of the IT
service provider and the customer.
Service-level requirements (SLR) - correct answer A customer
requirement for an aspect of an IT service. Service-level
requirements are based on business objectives and used to
negotiate agreed service-level targets.
Underpinning contracts (UC) - correct answer A contract
between an IT service provider and a third party. The third party
provides goods or services that support the delivery of an IT
service to a customer.
True - correct answer True or false: Demand management
considers the patterns of business activity to understand demand
for services.
True - correct answer True or false: Demand management may
provide techniques for influencing demand for services.
IT Service Provider - correct answer An organization providing
services to one or more internal or external customers is called
what?
True - correct answer True or false: A supplier is a third party
responsible for supplying goods or services that are required to
deliver IT services.
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