WGU c846 preliminary baseline test knowledge training questions and all questions accurately answered latest 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU c846 preliminary baseline test knowledge training questions and all questions accurately answered latest 2024/2025
Utility - correct answer the functionality offered by a product or service to meet a particular need or whether it is fit for purpose.
Warranty - correct answer the assurance...
Wgu c846 preliminary baseline test
knowledge training questions and all
questions accurately answered latest
2024/2025
Utility - correct answer the functionality offered by a product or
service to meet a particular need or whether it is fit for purpose.
Warranty - correct answer the assurance that a product or
service will meet the agreed requirements, fit for use.
User - correct answer a person who uses it daily
Role - correct answer a set of responsibilities, activities, or
authorities assigned to a person or a team.
Business case - correct answer justification for significant items
of expenditure, identifying cost and benefits, including
considering other options.
Business relationship management - correct answer the process
of maintaining a positive relationship with customers. The
business relationship manager focuses it strategy ensuring that it
will deliver what is required by the business strategy.
Design coordination - correct answer the process responsible
for coordinating all service design activities, process and
resources.
, Service portfolio - correct answer the complete set of services
that is managed by a service provider. It includes 3 categories:
service pipeline (future), service catalog (live) retired services
Service portfolio management - correct answer the process that
maintains the service portfolio. It ensures that the service
provider has the right mix of services that meet the required
business outcomes at an appropriate level of investing.
Service provider - correct answer an organization providing
services to an internal or external customer.
Service portfolio - correct answer service pipeline, service
catalog, retired services
Architecture - correct answer the structure of a system or it
service, including the relationship of components to each other.
Service acceptance criteria (sdp) - correct answer a document
defining all aspects of an it service and its requirements though
each stage of its life cycle
Sla - correct answer a written agreement between the service
provider and the customer.
Supplier contract - correct answer a legally binding agreement
between the it service provider and a third party supplier.
Ola - correct answer an underpinning agreement between it
service providers and another part of the same organization that
assist with the provision of services.
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