WGU C846 Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
Organization - correct answer A person or group with its own internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its object...
WGU C846 Actual final Pretest and
Post test Exam Questions and Best
Graded Guaranteed success latest
2024/2025
Organization - correct answer A person or group with its own
internal functions, and with its own set of responsibilities,
authorities, and relationships necessary to achieve its objectives.
Service strategy - correct answer Helps organizations
determine the types of services they should offer and the
markets to target. The goal is to make strategic decisions when
planning and delivering targeted services to drive long-term
growth and success.
Assets - correct answer Any resource or capability
Attribute - correct answer Information held about a
configuration item such as a serial number, make or model
Capabilities - correct answer The ability of an organization,
person process, application. IT service to carry out an activity
IT Service management - correct answer The implementation
and management of quality IT services that meet the needs of
the business.
,Patterns of Business Activity (PBA) - correct answer A Work
load of one or more business activities. Used to help the IT
service provider understand and plan for different levels of
business activity.
Resources - correct answer A Generic term that includes IT
infrastructure people, money, or anything else that might help IT
delivery a service
Risk Management - correct answer The approach adopted to
identify document, analyze, mitigate against the likelihood of a
potential impact to service.
Utility - correct answer The functionality offered by a product
or service to meet a particular need or whether it is fit for
purpose.
- What the service does
- Fit for purpose
- Support consumer performance or remove consumer
constraints
Warranty - correct answer The assurance that a product or
service will meet the agreed requirements, fit for use.
- How the service performs.
- Fit for use
- Service levels aligned with the needs of consumers
- Availability, capacity, levels of security, and continuity
,Role - correct answer A Set of responsibilities, activities, or
authorities assigned to a person or a team.
Business Case - correct answer Justification for significant
items of expenditure, identifying cost and benefits, including
considering other options.
Business relationship Management (BRM) - correct answer The
process of maintaining a positive relationship with customers.
Identifies the needs of existing and potential customers and
ensures that appropriate services are developed to meet those
needs.
Design Coordination - correct answer The process responsible
for coordinating all service design activities, process and
resources.
Service portfolio - correct answer The complete set of services
that is managed by a service provider. It includes 3 categories:
Service Pipeline (future), Service catalog (live) Retired services
Service Portfolio Management - correct answer The process
that maintains the service portfolio. It ensures that the service
provider has the right mix of services that meet the required
business outcomes at an appropriate level of investing.
Service provider - correct answer An organization providing
services to one or more internal or external customers.
, Service consumer - correct answer The generic role an
organization takes on when it receives services.
Customer - correct answer Someone who buys good or services.
The person who defines service requirements and takes
responsibility for the outcome of service consumption.
User - correct answer Someone who uses the services provided
by the service provider.
Sponsor - correct answer The person authorizing the budget for
the consumed service.
Service - correct answer A means of enabling value co-creation
by facilitating outcomes desirable to customers—without their
having to manage cost and risk.
Products - correct answer Configurations of an organization's
resources that are created and supplied by the organization to
offer value to the organization's consumers.
Service offering - correct answer A formal description of one or
more services designed to address the needs of its target
consumer, and may include goods, access to resources, and
service actions.
Goods - correct answer May be included as part of a service
offering. Intended to be transferred from the service provider to
the consumer, with the latter assuming responsibility for its
subsequent use.
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