WGU C846 focused Applicability of IT in business Examination Pre-Assessment Questions and Answers New Updated Solutions RATED A+
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 focused Applicability of IT in business Examination Pre-Assessment Questions and Answers New Updated Solutions RATED A+
Service Value Chain's Nature - correct answer To carry out a certain task, or respond to a particular situation, organizations create service value streams. They are spe...
WGU C846 focused Applicability of IT
in business Examination eligibility
Assistant and Answers New Updated
Solutions RATED A+
Describe the interconnected nature of the service value chain
and how this supports value streams (One question on Exam) -
correct answer --
Service Value Chain's Nature - correct answer To carry out a
certain task, or respond to a particular situation, organizations
create service value streams. They are specific combinations of
activities and practices, and each one is designed for a particular
scenario. Once designed, value streams should be subjected to
continual improvement.
Describe the purpose of each value chain activity (One question
on Exam) - correct answer --
Plan - correct answer To ensure a shared understanding of the
vision, current status, and improvement direction for all four
dimensions of service management, and all products and services
throughout the organization.
Improve - correct answer To ensure continual improvement of
products, services, and practices across all value chain activities
and the four dimensions of service management.
,Engage - correct answer To provide a good understanding of
stakeholder needs, transparency, and continual engagement and
good relationships with all stakeholders.
Design & Transition - correct answer To ensure that products
and services continually meet stakeholder expectations for
quality, costs, and time to market.
Obtain/Build - correct answer To ensure that service
components are available when and where they are needed, and
that they meet agreed specifications.
Deliver & Support - correct answer To ensure that services are
delivered and supported according to agreed specifications and
stakeholders' expectations.
Recall Purpose of ITIL Practices (Five questions on Exam) -
correct answer --
Information Security Management - correct answer Protects the
information needed by the organization to conduct its business.
Responsible for confidentiality, integrity and availability
Relationship Management - correct answer Establishes and
nurtures the links between the organization and its stakeholders
at strategic and tactical levels.
Supplier Management - correct answer Ensures that the
organization's suppliers and their performances are managed
appropriately to support the seamless provision of quality
products and services.
, IT Asset Management - correct answer The set of business
practices that support life cycle management and strategic
decision making for the IT environment.
Monitoring and Event Management - correct answer To
systematically observe services and service components, and
record and report selected changes of state identified as events.
Release Management - correct answer To make new and
changed services and features available for use.
Service Configuration Management - correct answer Used to
track all of the individual Configuration Items (CI) in an IT
system which may be as simple as a single server, or as complex
as the entire IT department.
Deployment Management - correct answer To plan, schedule,
control the build, test, deployment of releases, and to deliver
new functionality required by the business while protecting the
integrity of existing services.
Continual Improvement - correct answer An ongoing
organizational activity of continuous re-evaluation performed at
all organizational levels to ensure that performance continually
meets stakeholders' expectations. Supports organizations in their
day-to-day improvement efforts
Change Enablement - correct answer To maximize the number
of successful service and product changes by ensuring that risks
have been properly assessed, authorizing changes to proceed
and managing the change schedule.
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