HUC Mock Certification Exam
Questions with Correct Verified
Solutions 100% Guaranteed Pass
1. A patient s wife confides in Monica, the HUC, that they have no
food in the house and cannot afford the medications that her
husband needs. The doctor has written a discharge order for the
next day. The best option for Monica would be to: - ANS ✔notify
the social service worker or case manager who has been arranging
the patient s discharge.
Notify the social worker of the case manager who has been arranging the
patient s discharge. The HUC also would notify the patient s nurse.
2. A respiratory therapist asks the HUC to make a new ID bracelet
for 121 1. The best response that the HUC could make would be
to: - ANS ✔ask for the patient s name.
The best response for the HUC would be to ask for the patient s name.
Patients should be referred to by name, not by room and bed number or by
diagnosis.
3. A Native American patient approaches the nurses station and
tells the HUC that he feels disrespected because no one
understands Native American culture and his requests are
ignored. The HUC s best response would be to: - ANS ✔ask for
HUC Mock Certification Exam
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more information and advise him that his concerns will be relayed to
his nurse.
The HUC s best response would be to ask for more information and advise
him that his concerns will be relayed to his nurse. It is important to provide
culturally sensitive care.
4. A patient is admitted to the ICU in critical condition. A group of
concerned family members is standing in the hall. The noise
level is getting very loud, and it is disturbing to other patients.
The best action for the HUC to take would be to: - ANS ✔show
family members to the waiting area and advise them that the nurse
will be notified of their presence.
The best action for the HUC to take would be to show family members to
the waiting area and advise them that the nurse will be told of their
presence. Point out to them that they will be more comfortable in the
waiting area, and suggest that they could go to the cafeteria for coffee or a
bite to eat. (Chapter 5 addresses communication and assertiveness skills.)
5. The wife of an elderly patient angrily complains to the HUC that
her husband has been lying in a wet bed for 2 hours. Which of
the following responses would be appropriate? - ANS ✔"I can
see that you are angry. I will tell his nurse that he needs attention
immediately."
Recognizing the anger and addressing the patient's concern would be the
appropriate response. Answers b, c, and d are aggressive. (Effective
communication is discussed in Chapter 5.)
6. The code or crash cart is stocked by the: - ANS ✔CSD and
pharmacy departments.
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HUC
The code or crash cart is stocked by the CSD and pharmacy departments.
7. An infant protective system, such as Hugs®, is a system that is
designed to: - ANS ✔prevent infants from being removed from a
health care facility without permission.
Hugs® is an example of an alarm system that includes monitoring software
and an ankle bracelet that contains a tiny radio transmitter, designed to
prevent removal of infants from a health care facility without authorization.
8. Dr. Smith s handwriting is very difficult to read. Often, the HUC
has to take the chart to the patient s nurse to assist in reading
the orders and still ends up having to call Dr. Smith for
verification. The best solution for this problem would be to: -
ANS ✔ask Dr. Smith to wait until the orders are read before leaving,
in case there are questions.
The best solution would be to ask Dr. Smith to wait until the orders are
read before leaving, in case there are questions. Doctors usually appreciate
this approach, and it saves time for the HUC and the doctor.
9. The purpose of a résumé is to: - ANS ✔get an interview.
The purpose of a résumé is to get an interview. The résumé is a marketing
tool intended to create interest in one s abilities and potential.
10. Cindi, an HUC, has floated to the neonatal intensive care
unit (NICU) and has never worked there before. One of the
nurses who is routinely assigned to that unit tells Cindi that she
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HUC
is incompetent and does not know what she is doing when Cindi
cannot find forms that she asked her to find. Cindi's best
response would be to: - ANS ✔reply, "It must seem that I'm
incompetent. I have not worked on this unit before. Can you tell me
where those forms are stored?"
"It must seem that I'm incompetent. I have not worked on this unit before.
Can you tell me where those forms are stored?" This response
acknowledges that there is some validity to the nurse's comment, although
the HUC is not internalizing the comment. (Chapter 5 discusses
assertiveness skills.)
11. Dr. Williams asks the HUC how her patient, Manny Gomez,
is doing. The HUC s best response would be: - ANS ✔I will find
Mr. Gomez s nurse, Sue, and will ask her to speak to you.
I will find Mr. Gomez s nurse, Sue, for you. This response shows the HUC s
willingness to be helpful. (See telephone etiquette.)
12. Dr. Cohen throws a report in front of the HUC and states
that it was filed in the wrong patient's chart. The HUC's best
response would be: - ANS ✔"I can see that you're upset, but please
don't throw misfiled reports at me again. I'll file it in the correct
patient chart."
"I can see that you're upset, but please don't throw misfiled reports at me
again. I'll file it in the correct patient chart." (Chapter 5 addresses
assertiveness techniques.)
13. A student HUC is assigned to work with John, an
experienced HUC. John has worked with this student once before
for a week and noticed that she is not retaining anything she has
HUC Mock Certification Exam
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