Exam (elaborations)
LOMA ACS 100 - Chapter 5 questions with correct answers
- Course
- Institution
LOMA ACS 100 - Chapter 5 questions with correct answers
[Show more]
Content preview
LOMA ACS 100 - Chapter 5Follow-up Work - correct answer ✔✔Type of activity a service provider and/or a customer decide cannot
be completed during or soon after the initial customer contact.
Service Request - correct answer ✔✔Requisition for another person or area to complete the work that
was initiated by the customer's request.
Exception Processing - correct answer ✔✔Established guidelines for making exceptions to standard
procedures.
Escalation Process - correct answer ✔✔Procedure that specifies haw a particular type of request should
be addressed and to whom it should be directed when the service provider is not able or authorized to
resolve the issue.
Complaint Management System - correct answer ✔✔Processes and procedures for recording,
evaluating, and taking action on complaints.
Complaint Team - correct answer ✔✔Work group dedicated solely to resolving customer compliants.
Seamless Processes - correct answer ✔✔Process that is designed so a customer is not inconvenienced by
- or even aware of - the steps involved in fulfilling the request.
Efficiency - correct answer ✔✔Ability to achieve objectives with a minimum of waste and with few errors
or delays.
Effectiveness - correct answer ✔✔Ability to establish and achieve appropriate objectives.
Internal Auditing Department - correct answer ✔✔Work group whose primary responsibility is the
independent appraisal of the departments, processes, and systems within an organization.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Kariagrades514. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
76669 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now