1.An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called
2.Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?
3.The ___of an attitude is the beli...
1. An interdisciplinary field dedicated to the study of how individuals and groups tend to act
in organizations is called ORGANIZATIONAL BEHAVIOR
2. Which of the following refers to work behavior that goes beyond job requirements and
contributes as needed to the organization's success? ORGANATIONAL
CITIZENSHIP
3. The BEHAVIORAL COMPONENT of an attitude is the beliefs, opinions, and
information a person has about the object of an attitude.
4. People generally experience ___JOB SATISFACTION_ when their work matches their
needs and interests, when working conditions and rewards (such as pay) are satisfactory,
and when the employees like their co-workers.
5. ORGANIZATIONAL COMMITMENT refers to loyalty to and heavy involvement in
the organization.
6. JOB SATISFACTION is defined as a positive attitude toward one's job.
7. Roy is a top executive at a cigarette manufacturing company who believes that cigarettes
are dangerous products and they kill people. This condition can be described as
CONITIVE DISSONANCE
8. The cognitive process people use to make sense out of the environment by selecting,
organizing, and interpreting information is called PERCEPTION
9. PERCEPTUAL SELECTIVITY is the process by which individuals screen and select
the various objects and stimuli that vie for their attention.
10. Which of the following is the tendency to assign an individual to a group or broad
category and then to attribute widely held generalizations about the group to the
individual? STEREOTYPING
11. When Josh evaluates Kandi's performance and gives her outstanding based on his
knowledge that she came to work every day earlier than anyone else and therefore she is
extremely hardworking. Josh is making which of these errors in perceptual judgment?
HALO EFFECT
12. Which of the following refers to the tendency to see one's own personal traits in other
people? PROJECTION
13. The tendency to underestimate the influence of external factors on another's behavior and
to overestimate the influence of internal factors is called FUNDAMENTAL
ATTRIBUTION
, 14. PERSONALITY refers to the set of characteristics that underlie a relatively stable
pattern of behavior in response to ideas, objects, or people in the environment.
15. The Big Five personality factors includes all of these EXTROVERSION,
AGREEABLENESS, CONSCIENTIOUSNESS, EMOTIONAL STABILITY, AND
OPENNESS TO EXPERIENCE
16. Managing emotion is a basic component of emotional intelligence. Which of the
following best describes managing emotions? SELF-MANAGEMENT
17. A high degree of ____ means you can accurately assess your own strengths and
limitations and have a healthy sense of self-confidence.
18. Individuals who believe that they control their own destiny are described as having a
INTERNAL LOCUS
19. Which of the following terms is the belief that power and status differences should exist
within the organization? AUTHORITARIANISM
20. Which of the following is defined as the tendency to direct much of one's behavior
toward the acquisition of power and the manipulation of others for personal gain?
MACHIAELLIANISM
21. The extent to which a person's ability and personality match the requirements of a job is
called: PERSON-JOB FIT
22. Which of the following refers to a change in behavior or performance that occurs as the
result of experience? LEARNING
23. All of the following are essential parts of any definition of leadership HIGHLY
CAPABLE INDIVIDUAL, CONTRIBUTING TEAM MEMBER, COMPETENT
MANAGER, AND THE EFFECTIVE EXECUTIVE
24. Which of the following refers to the highest level in a hierarchy of manager
capabilities? Level 5 Ladership
25. According to research, FEMALE MANAGERS typically score higher on social and
emotional skills.
26. All of the following are leadership qualities TOO MANY TO NAME (P.494)
27. Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and
keen decisiveness. Which personal characteristic of leadership is she showing?
INERLLIGENCE AND ABILITY
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