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Chapter 2 Interpersonal Dynamics- Communication Test Study Guide
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Chapter 2 Interpersonal Dynamics- Communication Test Study Guide...
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Chapter 2 Interpersonal Dynamics-Communication Test Study Guide
The health care worker must - Answer be able to recognize and accept values,
attitudes, and beliefs that make each person different, Be able to communicate effetivly,
Use technology equipment, Provide leadership when needed, Maintain the ethical code
of the profession, Be aware of the legal considerations
Describe the 3 aspects of interpersonal skills - Answer Has ability to communicate well,
Can make decisions and act independently, Demonstrates sincere compassion for
others
List the eight guidelines for cultural awareness - Answer address patients by heir formal
name, explain why personal information is necessary, be aware that some cultures do
not trust health care workers, be aware that people in most cultures prefer direct eye
contact, respect culture dietary preferences, explain the need for test and treatments,
Respect the desire of the patients to include or exclude family members from treatment
and health information, Respect individual practices of religion
Factors that influence different beliefs in health care are - Answer age, gender,
education, religion, ethnicity, national origin
one must have ______________________________ of ones self before he/she be
_______________ of people of different backgrounds - Answer awareness, accepting
what happens to an individual when they either have a good/bad experience - Answer It
determines the feelings and behaviors that result from an event
define personality - Answer it is the sum of traits, characteristics and behaviors that
make each individual unique
define behavior - Answer the action of an individual that can be seen by others
define habits - Answer acts that are performed voluntarily but with unconscious thought
can habits be changed and how - Answer yes, they can change due to repetitive
behavior changes
How does behavior reflect in attitude - Answer behavior that is displayed in a situation is
seen as an attitude
what are attitudes? can they be changed? - Answer attitudes are the mental views or
feelings formed by an individual or group. Yes, if their personal values change
define values - Answer they make up the system each individual uses to measure or
evaluate the worth of ideas, people, and things in the world
, When are an individuals values formed - Answer early in life due to the environment they
are brought up in
what factors make up a person character - Answer the sum of the behavior, attitudes ,
and values that attitudes, and values that a person exhibits is called character
list 5 characters of the health care workers - Answer Is able to follow directions,
promote good health through life styles, dresses neatly and appropriately, shows
patience and poise under pressure, maintains controlled and upright posture
describe Maslow's hierarchy of needs and the triangle - Answer a person strives to meet
the most basic need first. if the needs at the lower levels are not meet, the higher level
needs cannot be reached. 5. self-actualization, 4. self-esteem, 3. love, 2. security and
safety, 1.physiological
briefly describe Erikson's Task achievement - Answer his theory of personality
development states that achievement of a task (or crisis) may be complete, partial,
unsuccessful,. the more complete the task the healthier the person
good personal health is the _________________ for a individual to establish high
_________________ - Answer basis, self-esteem
how is health defined - Answer as a state of physical, mental, and social well-being
list 6 aspects to good personal health - Answer nutrition, exercise, sleep, posture, eye
contact, high-self esteem
are first impressions important and why - Answer yes, their appearance reflects
self-esteem and how they view themselves. It also reflects on the employer and facility
does personal appearance refer only to physical appearance - Answer no
what else does poor or good appearance reflect on - Answer self esteem
describe time management - Answer the organization of using a scheduled to maximize
effectiveness and productivity
describe the process of problem solving - Answer problems must first be understood,
clarified, defined. brainstorming is used to seek possible solution. ideas and solutions
are evaluated. solutions are them implemented. results are evaluated
health care is one of the most _____________occupations - Answer stressful
list five medical conditions that stress can lead to - Answer heart attack, ulcers,
arthritis, allergies, diabetes
critical thinking will give you the ability to - Answer think creatively, make decisions,
solve problems, visualize situational descriptions, learn new information, reason
in an organization, individuals join together to reach a goal through ________________ and
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