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Application Portfolio Management (APM) CIS Exam ServiceNow Latest Updated
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Application Portfolio Management (APM) CIS Exam ServiceNow Latest Updated
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Application Portfolio Management (APM)CIS Exam ServiceNow Latest Updated
Classifying applications helps track and compare. You can identify relationships and
redundancies between applications more easily. What are five (5) attributes you can
add to a application to classify and group? - ANS-**all require apm_admin to create/edit
- Application Category (mandatory) = grouping attribute which can be used to make
application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting app
categories
-Application Family (Optional) = Group applications by the manufacturers classification
of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version, release
date, and end of life date.
***Maturity level: What is Application Road Map (Optimization)? - ANS-Maturity Level 4
-Continuously assess and improve on their alignment to the business
- Create Demands and projects related to the business applications
***Maturity level: What is Applications under management? - ANS-Maturity Level 1
-The application lifecycle process is defined
-IT and Business Ownership are established
-Applications are Categorized
***What are the CSDM components in ITBM, ITSM and ITOM? - ANS-ITBM:
- Business Capability
- Business Application
ITSM:
- Portfolio
- Service
- Service Offering
- Service Catalog
ITOM:
***- Application***
***- Infrastructure CIs***
, ***What are the five (5) steps of the Application Rationalization approach? - ANS-1.
Identify
2. Measure
3. Evaluate
4. Decide
5. Take action
***What are the four (4) increasing levels of Maturity in APM? - ANS-1. Applications
under Management
2. Basic Rationalization
3. Advanced Rationalization
4. Application Road Map (Optimization)
***What are the Roles Installed with APM (4)? - ANS-- APM Admin
[sn_apm.apm_admin]: Create or Update Application records and access administration
activities. ***Create/update/delete application categories.***
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages. ***View/update/delete
application indicator scores.***
***- APM User [sn_apm.apm_user]: Access to ***create/update/delete applications***,
view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by the
base system and the underlying tables from where the data for the dashboards are
retrieved.
***What are the steps in the APM Guided Setup (5)? - ANS-1. Basic Setup
2. Application Portfolio
3. Business Portfolio
4. Technology Portfolio
5. Information Portfolio
***What are the two (2) limitations of not activating Premium Performance Analytics on
instances? - ANS--You cannot create new indicators
-You cannot collect data older than 180 days
***What is CSDM? - ANS-Common Services Data Model - a shared set of service-
related definitions across the SN platform.
As of NY, CSDM is being standardized to ensure:
***- accurate service reporting***
- consistent use of standard terms
- provide prescriptive guidance on service modeling
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