NCCT Medical Assistant Practice Test Graded A+
Medical Office Management and Terminology
1. To ensure that the medical office has the supplies it needs, the medical assistant should establish a
_____?
️ 1. Reorder Point
2. A _____ is created containing the name, address, and phone num...
NCCT Medical Assistant Practice Test Graded A+
Medical Office Management and Terminology
1. To ensure that the medical office has the supplies it needs, the medical assistant should establish a
_____?
✔️ 1. Reorder Point
2. A _____ is created containing the name, address, and phone number of both the vendor and the
medical practice. It will also have a preassigned number to track the order, the quantity of items
ordered, the price of the items, and the date purchased.
✔️ Purchase Order
3. Periodically, the medical assistant should check all equipment in the office to ensure that it is safe,
does not present hazards, and is in good working order. A _____ will help the medical assistant track this
routine inspection.
✔️ Maintenance Log
4. When a physician dictates an operative report and asks the medical assistant to type it up, the
physician is asking the medical assistant to function as a _____?
✔️ Transcriptionist
5. Under the Peer Review Improvement Act of 1982, peer review organizations are responsible for the
review for appropriateness and necessity of putting a patient into the hospital by a process known as
_____ review.
✔️ Admissions
6. Which one of the following is a decision based upon bioethics?
a. Reporting physical, emotional, or mental abuse.
b. Treating a 16-year-old girl who is pregnant without parental consent.
c. The use of fetal tissue transplantation for research.
d. Reporting to the authorities a suicidal patient.
, ✔️ The use of fetal tissue transplantation for research.
7. A physician must have the patient's permission in writing to reveal any confidential information
except for which of the following?
✔️ Gunshot Wound
8. What is the federal regulation that requires healthcare professionals to protect the privacy and
confidentiality of patient health information?
✔️ HIPAA
9. A business letter, written in full block style will have all lines _____?
✔️ At the left-hand margin.
10. When writing a business letter, the salutation of a letter should be followed by which punctuation
mark?
✔️ Colon ( : )
11. When handling a patient complaint, which one of the following would be most appropriate?
a. If the patient is angry, match his/her anger level, and he/she will calm down.
b. Take all complaints seriously and take thorough notes.
c. Refuse to talk to patients who are complaining; the doctor should handle them.
d. No correct answer.
✔️ b. Take all complaints seriously and take thorough notes.
12. Body language, body posture, space, and distance are all examples of _____?
✔️ nonverbal communication
13. What is the suggested procedure for canceling an appointment in the appointment book?
✔️ Mark through the entry with a single red line.
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