Best approach to meeting client expectations for construction budgets - answer carefully
monitor the relationship between scope, quality, and cost as a design is being
developed
When a conflict, sit with the client and review and adjust one or more of the project
parameters of quality, time, and cost before proceeding to the next step in the design
process
To stay on top of issue, budget compliance & adjustment problems added to mtg
agendas and discussed regularly w client and proj team
Challenges of managing consultants that PM must allot time and resources for -
answerConsultant coordination
1. Reaching finish line at the same time and avoiding disruption when docs are issued
2. Making sure all parties using same versions of plan backgrounds
3. Uncovering and coordinating conflicts bet work of diff disciplines
Quality management responsibilities of PM - answerPM to manage and control project's
quality level
Must be a daily concern
Redlines
Helping w specs and dwgs
Most of all, know the status of work at all times
Oversee and direct quality management controls as they are performed
PM responsibilities for Document Reviews - answerDoc reviews as opportunity to find
uncover mistakes before they create problems during construction
Schedule time/resources for internal reviews of CDs before bidding
Reviewer could be PM, leader from another proj, or spec writer
External reviews also helpful and should be welcomed (engineers, consultants, owners,
constractors, agencies that give permits.)
Managing expectations of client tips - answerHelp client set expectations
Have frank discussion of potentially tough issues
Use technique of creative conflict (process of engaging in debate to be able to recall
issues later on to gain concensus. Do this when change is requested, not after. Even is
architect overruled, owner will remember concerns were expressed)
Dont use jargon that is "undefined" or absolute by client or might be setting unreslistic
expectations ("our docs are %100 complete)
Suitable alternative for
,"We look forward to designing a first-class new school for you."
"100% Complete Construction Documents"
"50% Schematic Design Set"
The masonry walls have been completed." - answerWe look forward to designing your
new school project.
Issued for Construction"
"Interim Schematic Review Set"
"The masonry walls appear complete."
Explaining consequences as a responsibility of PM - answerFor example, if a client
decides to eliminate waterproofing on the basement walls, it is not enough for the
architect to simply disagree with the decision. The project manager should go a step
further and explain that the decision could result in water leaking into the basement,
causing damaged finishes and expensive repair costs. While such consequences may
seem obvious to the experienced project manager, they might not be so obvious to the
owner.
Client wanting to save money on building system. Architect to explain increase of cost
of building maintenance
Monitoring tips for PM - answerMost projects require a montly evaluation
Net service revenue - answerNet fee determined by subtracting consultant fees from the
gross fee for the project
Planned cost: - answerLabor hours and dollar amounts planned at project initiation
, Job-to-date (JTD): - answerLabor hours and dollar amounts spent as of current date
Estimate-to-complete (ETC): - answerLabor hours and dollar amounts estimated from
current date to project completion
Estimate-at-completion (EAC): - answerJTD plus ETC labor hours and dollar amounts
estimated at project completion
Planned estimate at completion: - answerOver/under calculation indicating labor hours
and dollar amounts at project completion relative to planned estimates
Percent complete: - answerCurrent work in place for the project, phase, or task,
expressed as a subjective percent complete and not based on the percentage of labor
hours or dollar amounts spent
Single most important factor used in project tracking and monitoring; it must be done
honestly, accurately, and regularly to achieve project success. - answerEstimate-to-
complete
Billed/invoiced amounts: - answerAmounts billed to clients based on contract
compensation amounts and percent complete
Earned revenue amounts: - answerRevenue recognized in the accrual accounting
system based on subjective percent complete times net service revenue
Billed-not-earned (BNE): - answerAmounts billed to the client but not recognized as
earned revenue in the accrual accounting system
Earned-not-billed (ENB): - answerAmounts recognized as earned revenue in the accrual
accounting system but not billed to the client
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