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Uniqlo Supervisor Test Questions and Answers (100% Pass)
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Uniqlo Supervisor Test Questions and Answers (100% Pass)
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©PREP4EXAMS@2024 [REAL EXAM DUMPS] Thursday, July 25, 2024 12:43 PMUniqlo Supervisor Test Questions and Answers (100% Pass)
Ten Principles of Handling Customer Complaints - ✔️✔️1. Actively encourage complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - ✔️✔️Respond to customer needs, and create new customers.
Management Principle 2 - ✔️✔️Contribute to society, make it better, set it in motion by acting on
good ideas.
Management Principle 3 - ✔️✔️Maintain your autonomy, and never let any other company take
control.
Management Principle 4 - ✔️✔️Look reality straight in the eye, adapt to the times, and actively
evolve.
Management Principle 5 - ✔️✔️Let employees act on their own initiative and realize their own
mistakes; create a flexible organization that puts a priority on teamwork and respect for each
individual.
Management Principle 6 - ✔️✔️Engage the best talent around the world, establish a unique
corporate identity, develop products and a business style that will stand as #1 in the eyes of
young consumers, and become global in the truest sense of the word.
Management Principle 7 - ✔️✔️Remember that product and stores are the essence of your
business; never forget that these are the only two points where the company comes in direct
contact with its customers.
Management Principle 8 - ✔️✔️Do what is best for the company as a whole; make sure all
employees work as a group, and that all divisions function as one.
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, ©PREP4EXAMS@2024 [REAL EXAM DUMPS] Thursday, July 25, 2024 12:43 PM
Management Principle 9 - ✔️✔️Focus on speed, eagerness to succeed, dramatic improvement, and
getting things done.
Management Principle 10 - ✔️✔️Be fair and impartial; give praise where praise is due, and censor
those who deserve to be censored; reward employees only on the basis of their merits.
Management Principle 11 - ✔️✔️Improve management capabilities, eliminate all waste, and aim
for high efficiency and productivity--all the while remaining conscious of the bottom line.
Management Principle 12 - ✔️✔️Thoroughly analyze specific information and other information
relating to successes and failures. Remember what you learn, and put it into practice the next
time around.
Management Principle 13 - ✔️✔️Welcome challenges. Don't try to avoid difficulties or
competition.
Management Principle 14 - ✔️✔️Be absolutely professional: stake everything on results, and win.
Management Principle 15 - ✔️✔️Make sure all employees share a consistent long-term vision; that
they always do what's right, being attentive to the little things, the basics; that they continue
moving tirelessly in the right direction, until they have achieved their final goal.
Management Principle 16 - ✔️✔️Be super alert, and remain focused on substance, not surface.
Work to make your stance as a company even more attractive to customers than your products.
Management Principle 17 - ✔️✔️Always think positive, invest in the next step, have high hopes
for the future, and make things come alive.
Management Principle 18 - ✔️✔️Make sure each individual employee, each team, and the
company as a whole all have clear goals, targets, and a sense of purpose.
Management Principle 19 - ✔️✔️Hold both employees and the business itself to the highest moral
standards.
Management Principle 20 - ✔️✔️Be your own harshest critic; strive to improve and renew
yourself.
Management Principle 21 - ✔️✔️Discriminate against no one for reasons of race, nationality, age,
gender, or sexual orientation.
Management Principle 22 - ✔️✔️Develop new projects that work in synergy with each other, and
become the leader in the field.
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