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Phoenix Fire Engineer Test Volume 2 questions and answers rated A+ 2024/2025
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Phoenix Fire Engineer Test Volume 2Customer Service Management - ANSOur mission and number one priority is to deliver the best
customer service possible. Our members are responsible for the following as it relates to
customer service.
o Treat all customers with respect
o Deal with the customer's situation as an urgent event
o Identify and act on opportunities for added value.
o Provide exceptional customer service, whenever possible. A members evaluation as to
whether or not they are empowered to provide exceptional customer service
Command Procedure - ANSThe functions of command define standard activities that are
performed by the incident commander to achieve the tactical objectives.
Command Procedure - ANSFast attack example: any incident where the safety and welfare of
fire fighters is a major concern
Command Procedure - ANSWithin the chain of command, the actual transfer of command will
be regulated by the following procedure:
1. The officer assuming command (IC#2) will communicate with the person being relieved
(IC#1) by radio or face-to-face. Face-toFace- is the preferred method to transfer command.
2. The person being relieved will brief the officer assuming command indicating at least the
following:
General situation status:
• Incident conditions (fire location and extent, hazmat spill or release, number of patients,
• Incident management plan
• Completion of the tactical objectives
• Safety considerations
Deployment and assignments of operating companies and personnel
Appraisals of need for additional resources
Command Procedures - ANSThe incident commander should have more people working than
commanding
Strategic level- overall direction of the incident - ANSStrategic- this organizational level is
designed around the IC and command team, operating in the command mode, and working out
of a stationary command post. The strategic level involves the activities necessary for overall
, operational control, considering critical fire ground factors and risk management plan to
determine the strategy and develop an IAP, establishing objectives, managing the strategy,
setting priorities, allocating resources, and thinking ahead. Strategic level responsibilities
include:
o Determining the appropriate strategy: Offensive or Defensive
o Establishing a strategic plan for the incident
o Setting rarities
o Obtaining and allocating resources
o Predicting outcomes and planning
o Assigning specific objectives to tactical level units
Tactical level- objectives assigned to sectors )Divisions or Groups) - ANSTactical- the first
management "subdivision" of incident scene organization is accomplished by assigning sector
(division or group) responsibilities. Sector officers are responsible for the tactical deployment of
assigned resources, evaluation, and communication with the IC. They are assigned by the IC
and supervise directly at the site of the assigned activity inn order to meet the operational
objectives given to them by the IC.
Task Level- task objectives assigned to companies - ANSTask- the level of the organization
where the work is performed by assigned companies and other resources. The strategic and
tactical levels are in place to support the task level. Task level activities accomplish tactical
objectives.
Command Procedure - ANSUtilizing sectors improves firefighter safety- allows each sector
officer to maintain more direct control of the position and function of the companies assigned to
their sectors at all times. Sector officers concentrate on their assigned areas and are in a
position to move personnel based on incident conditions and the IC's decisions.
Command Procedure - ANSWhen establishing a sector, the IC will assign each sector officer:
o Tactical objectives
o A radio designation (Roof sector, East Sector, etc.)
o The identity of resources assigned to the sector.
During offensive fires 5 companies represents a reasonable maximum span of control for a
sector officer. During defensive fires 7 companies represents a reasonable maximum span of
control.
Command Procedure - ANSAll requests for additional resources or assistance within a sector
must be directed to the sector officer. Sector officers will communicate with command.
Command Procedure - ANSCommand must be advised immediately of significant changes,
particularly those involving the ability or inability to complete an objective, hazardous conditions,
accidents, structural collapse, etc.
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