On behalf of the members of the Phoenix Fire Department and Local 493, we welcome you to
the Firefighter Recruit testing process. We can personally say this is one of the most _________
careers and individual can choose. - ANSGratifying
2. Fill in the blank....: Our Department is one of the finest in the nation. We are safe,
well-trained, and professional. We are a diverse organization seeking people who will uphold
our high __________ and __________ throughout a long career. (PG. 2) - ANSStandards and
traditions
3. A Phoenix Firefighter must possess many critical qualities in order to be successful
throughout a long career. It is a unique calling that entails __________, _________, and
________. (PG. 2) - ANSSelflessness, Dedication, and Skill
4. The career of a Phoenix Firefighter involves much more than fighting fire. We are a
_________________ driven organization. (PG. 2) - ANSCustomer Service
5. Our goal each day is to __________ respond to and mitigate any possible emergency that
may arise. (PG. 2) - ANSSafely
6. We are Firefighters, Paramedics, Hazardous Materials Technicians, Technical Rescue
Technicians, Aircraft Rescue & Firefighting, and much more. __________ is an integral part of
our career. (PG. 2) - ANSTraining
7. It never stops. Our Firefighters are expected to be ________________, constantly striving to
improve personally and professionally. (PG. 2) - ANSLifelong Learners
8. The following study guide reflects many of our standard operating procedures, practices and
______________. We urge you to study it closely and absorb the information. (PG 2. -
ANSCultural Norms
9. Much of it speaks to what is important to our Department, Local 493 and the citizens of
Phoenix. Our ____________ process provides the backbone on which these standards exist.
(PG. 2) - ANSLabor/management process
10. We work closely with _______, Phoenix Firefighter's Local 493, citizens and the special
interest groups that represent emergency response at all levels. Our expectations of those who
work for this Department and the City of Phoenix are very high. (PG. 2 - ANSCity Leaders
, 11. We Thank you for your interest in the Phoenix Fire Department and wish you the best in the
testing process. We hope this will be a window into the __________ and meaningful career to
which Firefighters dedicate themselves. (PG. 2) - ANSDynamic
12. On _______ 12th, 2014,I was honored and humbled to be selected as Fire Chief of the
Phoenix Fire Department. (PG. 3) - ANSNovember
13. The Phoenix Fire Department is a community based organization with nearly
______________ sworn and civilian members. (PG. 3) - ANSTwo Thousand
14. We have ___ fire stations throughout the City's 520 square miles. (PG. 3) - ANS57
15. Our Department's primary function is ______________ and _____________ Service,
though we provide many other services to the public. (PG. 3) - ANSFire Protection And
Emergency Medical
16. Together with our _____ regional partners, we have an emergency response system that
represents the second largest fire department in the Country, one of the best examples of
government innovation and efficiency. (PG. 3) - ANS27
17. Thanks to our Phoenix Firefighters and supporting civilian staff, our Fire Department has a
________ reputation for excellence founded on professionalism. (PG. 3) - ANSWorldwide
18. Kara Kalkbrenner as Fire Chief, has vowed to support our Firefighters and civilian staff in
carrying out the Department's mission to provide ________ and _____________ service to our
community on every emergency call. (PG. 3) - ANSRapid And Professional
19. Kara Kalkbrenner will support the membership and keep them safe by providing them with
the best _______, _________ and __________. (PG. 3 - ANSTraining, Equipment, And
Leadership
20. Kara Kalkbrenner's priority is to provide the highest level of fire and life safety protection to
____________ residents of the City of Phoenix. (PG. 3) - ANS1.5 Million
21.. __________ are indeed community stakeholders and play an integral role in shaping the
community in which we serve. Together with our City leaders, the community, and our
firefighters, we are excited to face the challenges that lay ahead. (PG. 3) - ANSPublic
Administrators
22. Since the inaugural Strategic Plan was created and implemented in ________, we have
experienced significant changes. A national recession resulted in significant budget cuts to our
Department. We have been forced to operate with fewer resources while continuing to provide
the same excellent service to our customers. (PG. 3) - ANS2007
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