4x - ANSWER Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.
70% - ANSWER Support makes up ____ of Zendesk's revenue.
75% - ANSWER ______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdat...
ZENDESK QUESTIONS AND COMPLETE
SOLUTIONS
4x - ANSWER Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.
70% - ANSWER Support makes up ____ of Zendesk's revenue.
75% - ANSWER ______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - ANSWER What are the 3 reasons why most companies are unable to provide
great customer support?
-reduce customer effort - ANSWER 1 thing Zendesk does to address how customers can provide better
support (1/3)
-reduce agent effort - ANSWER 1 thing Zendesk does to address how customers can provide better
support (2/3)
-innovate and scale to stay ahead - ANSWER 1 thing Zendesk does to address how customers can
provide better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - ANSWER 3 Product(s)/features that help reduce customer effort
-Macros
-Knowledge Capture
-Pathfinder - ANSWER 3 Products/Features that help reduce agent effort
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