Exam (elaborations)
APM Models and Theories Questions and Answers
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APM Models and Theories
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APM Models and TheoriesThomas Kilmann - answer Conflict Modes - Competing, Avoiding, Compromising,
Accommodating, Collaborating (CACAC)
Herbert Kindler - answer Sources of Conflict - Poor information, incompatible goals,
poor methods, negative feelings
Abraham Maslow - answer Hierarchy of Needs - Physiological - Safety - Love and
Belonging - Esteem - Actualization.
Frederick Herzberg - answer Two-Factor Theory - factors that motivate employees: job
satisfaction (motivators) and job dissatisfaction (hygiene factors).
William McGregor - answer Theory X is that people dislike work and will avoid it if
possible- authoritarian, work-centred, motivation through fear. Theory Y is positive and
participative, work is as natural as play or rest.
Daniel Pink - answerThree elements of Intrinsic Motivation: Autonomy, Purpose,
Mastery.
Ken Blanchard and Paul Hersey - answerSituational Leadership - adapting your
leadership style to each unique situation or task to meet the needs of the team or team
members. (Delegating, Supporting, Coaching, Directing)
Meredith Belbin - answerTeam Roles (MR SCEPTIC) - Monitor-Evaluator, Resource
Investigator, Shaper, Co-ordinator, Expert (Specialist), Plant, Team Worker,
Implementer, Completer-Finisher.
Charles Margerison and Dick McCann - answerBuild a well-balanced team, by
understanding each member's work preferences.
Reporter-Adviser, Creator-Innovator, Explorer-Promoter, Assessor-Developer, Thruster-
Organizer, Concluder-Producer, Controller-Inspector, Upholder-Maintainer.
Isabel Myers and Katharine Briggs - answerPeople are categorised on four axes:
introversion/extraversion (E-I), sensing/intuition(S-N), thinking/feeling (T-F),
judging/perceiving (J-P).
Richard Hackman - answer5 Factors of Team Effectiveness: Real Team, Compelling
Direction, Enabling Structure, Supportive Context, Expert Coaching.
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