Brown and Davis funeral home uses an answering service for calls after 5 PM. must the answering service give out price information? no, they can take a message and the funeral director can get back to the caller during normal business hours in a timely manner
Are there any services you can charge ...
FSE 2080 2.3 Test Questions and Correct
Answers
Brown and Davis funeral home uses an answering service for calls after 5 PM. must the
answering service give out price information? ✅no, they can take a message and the
funeral director can get back to the caller during normal business hours in a timely
manner
Are there any services you can charge for even if the family does not want the service in
order to get a service the family does want? if so state which items can be required
✅the basic service fee of the funeral director is the only fee on the gpl that may be
made non declinable in other words the funeral home can require a consumer to pay
this charge as a condition of obtaining a funeral.
Can the funeral home offer a package price for the the arrangements that include the
traditional funeral expect the deceased will be cremated instead of buried? if so can
they offer this package for less then the price would be if the items were purchased
seperately ✅Yes they can charge less for the combination than the component parts.
Package pricing must be offered in addition and not in lieu of.
when making arrangements with a family the funeral director makes the following
statement " as you will note, the prices for all of our services are listed in the gpl, shte
then points to the gpl on the corner of the desk, if she does this prior to any discussion
of funeral goods and services has she met the FTC requirement. ✅No, you need to
physically given the GPL to the customer for their retention
Can the funeral director complete the statement of goods and services after the family
leaves the funeral home provided the statement is given to the family at the visitation or
funeral. ✅No, it must be fully filled out so that the family has a list of all the prices at
the conclusion of the arrangements.
Brown and Davis funeral home does not offer limousines as part of their services. Must
they include limousine on the GPL. ✅no you only need to write in what applies to your
funeral home each funeral home makes their own GPL.
A family at your funeral home selects Funeral Package A. This package includes Basic
services of FD and staff, Embalming and other prep, 1 night Visitation and a funeral the
next day, followed by Cremation. When completing the Statement of Goods and
Services, can you list only 1 price, that being the price for the package? Explain when
you can or why you can not. ✅Certainly you can list only 1 price on the statement of a
package arrangement, but you must list every item that is included in the package.
, Must a GPL be given to the consumer of a Pre-Need Funeral Arrangement? ✅yes
,since the funeral rule applies to pre-need arrangements as well as arrangements, the
distribution of GPL should be made to all pre-need customers
Paraphrase the embalming disclosure ✅Embalming is not required by law. However,
some services do require a body to be embalmed. If you choose not to pay for
embalming, you may choose an option that does not require embalming.
give two examples of illegal tying arrangements ✅if a funeral home refused services to
a family who purchased a casket or product from a third party vendor or charged a fee
for handling inspecting of delivering third party vendors. 1-must purchase casket from
funeral home to obtain their business
2-forcing embalming when there will be direct cremation
Can a funeral home charge a fee for a funeral which is held off site such as at a local
church or other hall? ✅Yes this price should be separately listed on the GPL.
List the 3 situations for which the funeral home can charge for embalming. ✅1-state or
local law
2-prior permission to embalm
3-exigent circumstances such as not being able to get ahold of a family and have no
reason to believe that they do not want embalming.
List the 3 mandatory disclosures required on the statement of goods and services ✅1-
listing of legal & other requirements
2-embalming approval
3-marked up cash advances
If the funeral home prefers may they attach the casket price list to the GPL ✅Yes
Must the casket prices list be offered to the consumer for retention ✅No, the fd may
request for the family to return the casket price list after the caskets have been shown.
how long must prices lists be kept. ✅a one year period from when the price list was
last distributed.
A local florist sells flowers for $100 to consumers who enter her store. If the funeral
home orders the flowers instead of the family, the florist only charges $90. Can the
funeral home charge $100 for this or not? If so, are there any stipulations to this
purchase? ✅Yes you can but you need to disclose this on the statement of goods and
services that you charge for the service of ordering the flowers even though the
customer did not get charged more you did make money on it.
When must the funeral director give the GPL to the consumer ✅to anyone who asks in
person about the funeral goods funeral services or the prices of such goods or services,
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