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Business Administration Exam Master Detailed Questions and Expert Answers
Business Administration Exam Master Detailed Questions and Expert Answers
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Business Administration Exam Master DetailedQuestions and Expert Answers
Which of the following is an example of a tort associated with the invasion of
privacy:
A company uses an athlete's photo without permission to imply the endorsement
of the product.
As an audience member, which of the following should you do to encourage a
speaker during an oral presentation?
Smile
Roberto has just finished giving a presentation about global warming. An obviously
irritated audience member stands and says that there is no evidence to prove
global warming exists. Roberto calmly reads results from three scientific reports on
its existence. Roberto's response is an example of
defending an idea objectively.
A primary use of flow charts in business documents or presentations is to
explain relationships.
When writing e-mail correspondence to customers and coworkers, it is important
to remember that the messages
are often seen by people other than the recipients.
Jessica must develop an analytical report that assesses the product opportunities
for 18- to 34-year-old sports enthusiasts in the greater Seattle area. What type of
analytical report is Jessica writing?
Market analysis
,In which component of a research report should the writer place the following
statement: "Based on our findings, we believe that it is imperative that PNJ
Corporation make the necessary adjustments."
Recommendations
Which of the following is an example of a purpose statement in a research report:
In this study, we will examine the causes and effects of global warming.
It is appropriate for a participant to ask questions during a staff meeting when
s/he needs a point clarified.
An example of how a company can reinforce its "environmentally friendly" image
through its employees is by giving a(n)
extra day of vacation for riding a bike to work instead of driving.
One form of technology that businesses use to personalize their ongoing
communication with customers is
opt-in e-mail.
A luxury spa has experienced decreased sales. The owner believes the reason is a
rise in unemployment in the area. What external environmental factor does this
represent?
Economic
Which of the following is NOT a characteristic of private enterprise:
A person's income depends mainly on the income their parents made.
Past sales records show that sales increased at a clothing store when a 10th rack of
clothing was added to the store floor. However, when an 11th rack is added, sales
increased by only 1%. In economics, this is explained by
the law of diminishing returns.
,Which of the following is NOT a fiscal cost that results from a high unemployment
rate:
Increase in crime rate recognized
A developing country sets its currency to be the same value as the U.S. dollar. This
is called a(n)
pegged currency.
To avoid the appearance of bribery, businesspeople should understand a culture's
protocol regarding
gift giving.
Which of the following scenarios represents a cultural issue associated with
personal space for an American businessperson:
A European client greets the person with a kiss on each cheek.
In some countries, pictures are used on packaging to identify contents. Since
Gerbers' baby food products feature smiling, healthy babies, the company had to
repackage its baby food when doing business in those countries. This problem
resulted from issues associated with
culture.
Which of the following represents an issue associated with perceptions of time
that may occur when conducting business internationally:
The business meetings started several hours later than originally scheduled.
Japanese companies tend to use a "hands off" approach in supervising employees,
allowing them to help shape company policies. However, in many North American
companies, the executive officers set policies and have active supervisory roles.
This is a cultural difference related to
management style.
, What issue is associated with product names that businesses often encounter
when they start to sell their products internationally?
Translation issues
Because Allison is meeting with a foreign businessperson whose culture places a
great importance on modesty and a simple personal appearance, she should wear
conservative apparel.
A businessperson offended a foreign client when s/he continuously made an
insulting gesture. As a result, the client severed ties with the businessperson's
company. This situation could have been avoided if the businessperson had
taken the time to learn about the client's culture before the meeting.
Which of the following is an example of an employee exhibiting self-confidence:
Jane believes that she can respond to unknown circumstances in a positive, calm
way.
Cameron said to his manager, "The order didn't ship because Sam didn't tell me
that we didn't have enough items in stock." What is Cameron doing?
Blaming another person for a communication breakdown
After Caroline told her manager about the pricing mistake she made on a purchase
order, her manager said, "This does present a problem, but we can work it out.
Thanks for letting me know right away." Because Caroline accepted responsibility
for her mistake, her supervisor is likely to
respect Caroline for her honesty.
As the assistant purchasing manager of a large company, Hannah juggles many
workplace commitments. Last week, Hannah had several meetings with vendors,
and didn't leave herself enough time to finish the weekly inventory report for her
manager—a task that she really doesn't enjoy doing. Because the report was late,
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