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Fire Damage Restoration Safety Practice Questions and Answers
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Fire Damage Restoration Safety Practice Questions and Answers
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©PREP4EXAMS@2024 [REAL EXAM DUMPS] Tuesday, July 23, 2024 10:52 AMFire Damage Restoration Safety Practice
Questions and Answers
National Fire Protection Association - ✔️✔️Organization reporting on fire department responses
and fire statistics
Structural Fires - ✔️✔️Fires involving buildings or structures
SERVPRO® Franchises - ✔️✔️Providers of restoration services for fire and smoke-damaged
structures
Insurance Company - ✔️✔️Entity working with property owners to address damages and claims
Fire Damage Restorer - ✔️✔️Professional partner to insurance adjusters in restoring properties
Traumatic Experience - ✔️✔️Emotionally distressing event causing significant inconvenience
Customer Service - ✔️✔️Functions to satisfy property owners, minimize losses, and restore items
Pretesting - ✔️✔️Evaluation process to determine items for replacement or cleaning
Adjuster - ✔️✔️Individual reviewing and prioritizing restoration services
Communication - ✔️✔️Key in understanding customer feelings and influencing perceptions
Emotional Bank Account - ✔️✔️Concept reflecting customer's positive or negative experiences
during a claim
Deposits - ✔️✔️Positive experiences increasing customer satisfaction
Withdrawals - ✔️✔️Negative experiences decreasing customer satisfaction
Move-Back - ✔️✔️Final phase of returning personal property after restoration
Caring Relationship - ✔️✔️Building trust and rapport with the customer through genuine concern
Estimators - ✔️✔️Professionals assessing damages and restoration needs
Pretest Demonstration - ✔️✔️Showing customers the cleaning results to build credibility
Honesty - ✔️✔️Being truthful and transparent in promises and assessments
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