Fire Damage study guide questions with correct answers
What is fire damage? - ✔️✔️is defined as any smoke or smoke residue that causes the usefulness,
future use, or value of any property to become impaired by smoke._
What is fire damage restoration? - ✔️✔️is defined as the act or process of restoring and is not
complete until the damage is brought back to a pre-loss state.
What are three basic components of a fire: - ✔️✔️1. Heat
2. Oxygen
3. Fuel
Toxic materials are released into the air during the - ✔️✔️re-construction or demolition phases
The average size of a smoke particulate is - ✔️✔️.1 to 4 microns
Smoke residue is commonly comprised of - ✔️✔️carbon and oxides of nitrogen
When soot residue combines with moisture or humidity it forms an______ residue - ✔️✔️acid
A major factor in determining the temperature of a fire is the amount of available - ✔️✔️oxygen
Soot residues gravitate or migrate to ___________ surfaces - ✔️✔️cold
A by-product of incomplete combustion classified as carcinogenic is - ✔️✔️polycyclic aromatic
_hydrocarbons (PAH).
The insurance term meaning to "stop further damage" is - ✔️✔️loss mitigation
A technician's ability to effectively restore soot contaminated surfaces are impacted by: - ✔️✔️1.
location to a heat line
2. soot is oily, greasy, baked-on or dry
3. amount of moisture present
Which soot residue is easily smeared and tends to be black in color? - ✔️✔️plastic, foam rubber,
similar polymers
Which soot residue is greasy and can be brown, or yellow in color? - ✔️✔️protein
Which soot residue is small non-smearing residue/particulate - ✔️✔️dry wood, paper and other
natural materials
Which soot residue always requires damp cleaning? - ✔️✔️protein, plastic or rubber, puff back
Temperature creates _____________ forcing soot residue into inaccessible spaces - ✔️✔️pressure
Which soot residue is a result of a malfunction in an oil-fired heating system? - ✔️✔️puff back
What is always a concern on all restoration projects? - ✔️✔️safety
Employers are required to prepare a _______ on all restoration projects - ✔️✔️hazard assessment
Employers are required to prepare issue the necessary_______equipment - ✔️✔️safety
Employers are required to provide on-going________training - ✔️✔️safety
The nature of "Emergency Services" implies ______________ availability. - ✔️✔️24 hour
The most important quality (asset) a technician brings to the job is ________________. -
✔️✔️good "ATTITUDE"
Ultimately your customer with financial responsibility is the - ✔️✔️property owner, insured, or
authorized agent
When using chemicals, it is important to:
a. use a ___________ ________, - ✔️✔️measuring cup
When using chemicals, it is important to follow ________, - ✔️✔️label instructions
The use of ___________ or ___________ beverages are never permitted. - ✔️✔️profanity or
alcoholic
Terminology should be ________, ___________, and ____________ in communication. -
✔️✔️clear, precise and simple
Who are the three involved parties in an insurance claim: - ✔️✔️insurance company, the insured or
property owner and the restoration contractor
What is a high valued item? - ✔️✔️what is important to the customer
When dealing with a high value item the technician should _________ and __________ its
condition. - ✔️✔️inspect and document
What form should be signed prior to the commencement of work? - ✔️✔️work authorization or
contract
Two structural materials used in construction that are classified as potentially carcinogenic: -
✔️✔️lead and asbestos
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