Study Guide- CHPA with Complete Solutions 2024/2025
gloves - ✔️✔️In healthcare, the most common type of PPE
Factors when choosing gloves, include: - ✔️✔️*Some healthcare workers have latex allergies
*Powdered gloves create a source of airborne allergens
*Non-powdered gloves, gloves with a low latex level or non-latex gloves should be used
Designed to incapacitate a person from a safe distance while reducing serious injuries or death -
✔️✔️Tasers
A disadvantage of chemical agents. - ✔️✔️Effectiveness of a rapid response is limited to the need
to have direct exposure to the eyes
Limitations of chemical agents: - ✔️✔️No chemical agent will be effective in some cases:
People under the influence of alcohol/drugs, emotionally disturbed or combative people may
have a sensory reduction in pain
This document brings together the policies, standards and general procedures... - ✔️✔️The
security operations manual
Identify five types of training: - ✔️✔️*New officer training
*IAHSS progressive certification
*Specialized program training
*Elective training
*Security leadership development activities
The security operations manual typically includes: - ✔️✔️*Purpose of the healthcare organization
*Purpose of the security program
*Security records and reports
*General security information
Use of Force Policy - ✔️✔️A use of force policy should be developed in every healthcare facility
and should include the identification of both clinical and non-clinical situations
** IAHSS has a guideline on use of force**
Why should you avoid providing officers with needless equipment? - ✔️✔️Providing officers with
needless items increases the training time and program cost.
What is the purpose of the Security Operations Manual? - ✔️✔️** The security operations manual
brings together the policies, standards and general procedures
** It is intended to provide information to officers to effectively perform their job
Constraints when using handcuffs - ✔️✔️**CMS is very specific about the use of handcuffs in the
patient restraint process
**Handcuffs should not be used in the restraint of patients unless an arrest is going to be made
Percentage of armed officers in healthcare... - ✔️✔️Today, 12% of United States healthcare
security officers are armed (GE Survey, 2008)
What happens if you fail to provide uniforms to security officers? - ✔️✔️By not providing officers
with a uniform, a mixed message is created about the importance of security at the facility.
What factors should be considered when deciding to arm security officers? - ✔️✔️Factors for
deciding to arm security officers:
Personal safety
Vulnerability
Liability
Deterrent value
Environmental profile
Quality of personnel
Three primary skills for a successful officer: - ✔️✔️Excellent communication
Aptitude to learn
Customer service attitude
What is the main criteria when selecting a uniform style? - ✔️✔️The main criteria of what style of
uniform worn is driven from the type of healthcare organization, customer service and
administrative preference
What are the secrets to officer retention? - ✔️✔️*Retention begins by creating a culture of
continuous learning and opportunities for career advancement
*The challenge of protecting healthcare environments is a great retention motivator
What is the relationship between turnover, motivation and promotional potential? - ✔️✔️There is a
direct relationship between turnover and job satisfaction with the availability of promotional
opportunities
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