Anxiety - ✔️✔️A noticeable increase or change in behavior. Ex: pacing, finger drumming,
wringing of hands staring.
Supportive - ✔️✔️An empathic, nonjudgmental, approach attempting to alleviate anxiety.
Defensive - ✔️✔️The beginning stage of loss of rationality. At this stage an individual
often becomes belligerent and challenges authority.
Acting-Out Person - ✔️✔️Total loss of control, which often results in a physical acting-out
episode.
Nonviolent Physical Crisis Intervention - ✔️✔️Safe, non-harmful control and restraint
positions used to safely control an individual until he can regain control of his behavior.
These techniques should be used as a last resort.
Tension Reduction - ✔️✔️A decrease in physical and emotional energy that occurs after a
person has acted out, characterized by the regain of rationality.
Therapeutic Rapport - ✔️✔️An approach used to re-establish communication with an
individual who is experiencing tension reduction.
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