Org Behavior Test Bank Chapter 4 Questions And Answers With Feedback
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Course
Org Behavior Te
Institution
Org Behavior Te
Org Behavior Test Bank
Chapter 4 Questions And
Answers With
Feedback
1. Cognitive processes typically occur before
emotional processes are initiated. - ANSWERFALSE
Feedback: Emotions may have a greater
influence on our perceptions and behaviors
because emotional processes ...
Org Behavior Test Bank
Chapter 4 Questions And
Answers 2023-2024 With
Feedback
,1. Cognitive processes typically occur before
emotional processes are initiated. - ANSWER-
FALSE
Feedback: Emotions may have a greater
influence on our perceptions and behaviors
because emotional processes often occur
before cognitive processes and, consequently,
influence the latter.
2. Emotions are brief events or "episodes." -
ANSWER-TRUE
Feedback: Emotions are physiological,
behavioral, and psychological episodes
experienced toward an object, person, or event
that create a state of readiness. These
"episodes" are very brief events that typically
,subside or occur in waves lasting from
milliseconds to a few minutes.
3. Emotional dissonance refers to the conflict
experienced between the emotions we are
required to display and our true emotions in
that situation. - ANSWER-TRUE
Feedback: Emotional dissonance is the
psychological tension experiences when the
emotions people are required to display are
quite different from the emotions they actually
experience at the moment.
4. Jobs in which employees must frequently
display emotions that oppose their genuine
emotion require more emotional labor. -
ANSWER-TRUE
Feedback: Emotional labor also potentially
requires people to be something they are not,
, which can lead to psychological separation
from self. These problems are greater when
employees need to frequently display emotions
that oppose their genuine emotions.
5. Surface acting may result in stress and job
burnout. - ANSWER-TRUE
Feedback: Employees often deal with
emotional discrepancies by engaging in surface
acting; they pretend that they feel the expected
emotion even though they actually experience
a different emotion. One problem with surface
acting is that it can lead to higher stress and
burnout.
6. Employees are more likely to quit their jobs
and be absent from work if they are dissatisfied
with their jobs. - ANSWER-TRUE
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