MSM 6645 LATEST EXAM
(Baldrige) Goals can serve many purposes, including - ANSWER-providing a basis to measure, Encourage
innovation, Foster teamwork
(Baldrige) The linkage between the categories provides a systems perspective through - ANSWER-
connections between your approaches, results achieved, connection between workforce planning and
strategic planning
A core competency in 2.1.4 can be described as - ANSWER-an area of greatest expertise, we strategic
importance that is central to the mission
A Pareto chart is useful when: - ANSWER-identifying when 80% of the problems come from 20% of the
causes
A quality cost measurement system will help focus on which problems, if solved will provide the greatest
return on investment. Identify this statement(s) below that are true - ANSWER-a measurement system
should capture and reduce significant-quality costs
A quality management system must have the necessary ingredients - ANSWER-Identify, design, develop,
produce and deliver what the customer wants
According to your textbook, the potential economic benefits of the Baldrige award to the US economy is
approaching $25 billion because: - ANSWER-of better utilization of economic resources
Although many people believe quality began in the industrial revolution, the textbook notes 10,000 your
old stones were uncovered in Malta that demonstrated a uniform standard in a temple that still stands
today. Another example of ancient quality could include - ANSWER-Roman road builders, The Zhou
Dynasty, and Scandinavian shipbuilders
Although we don't do the scoring for Baldrige in this course, processes are scored using - ANSWER-
Approach, deployment, learning, integration
An audit typically involves comparisons, checks of compliance and discovery of discrepancies. -
ANSWER-Audits should never be subjective and need to be conducted in a professional manner and an
auditor should always - be professional, unbiased and undistorted
An ethical statistician may accept work for which he or she is sufficiently qualified if: - ANSWER-he/she is
honest with the client about limitation of expertise
An example of differentiation and integration could be: - ANSWER-a short term method of coping,
greater diversity and the need to differentiate OR another answer is: a long-term horizon with the
formal structure and an informal structure with short-term deadlines
An organizational system is made up of three components - ANSWER-inputs, processes, outputs
Any benchmarking assessment should: - ANSWER-conduct a thorough review of existing business
practices
As with any major process improvement, failure may still. Failure may be the result of: - ANSWER-lack of
an implementation plan, lack of resources or inadequate resources, individuals may not be aware about
how to access the power that procedures and information provide
, MSM 6645 LATEST EXAM
Assessing work accomplishment is accomplished by: - ANSWER-capitalizing on core competencies
Audits potentially answer several questions such as: - ANSWER-are records being properly retained and
used to solve production problems
Baldrige Leadership is also responsible for ethical behavior and societal well being. This can include: -
ANSWER-supporting environmental, social and economic systems
Brainstorming is one of the techniques used to determine possible causes; the purpose of brainstorming
is to generate a list of possibilities or ideas. Brainstorming should be conducted with: - ANSWER-only the
people who volunteer, no arguing, but critiques can be provided, time included to evaluate ideas in the
session, Time to discuss opportunities, (NONE OF THESE is the answer)
cause and effect diagrams enable problem solvers to identify - ANSWER-the root causes of succinctly
stated problems
Choose the statement below that is most accurate: The ethical statistician - ANSWER-must maintain
respectful discourse with colleagues
Considerations when managing a supply network can include: - ANSWER-"all of these - the agility and
responding to changes in customer, market and organizational requirements, communicating
performance expectations, providing feedback for improvement purposes, and managing poorly
performing suppliers, promoting alignment and collaboration in supply networks"
Continuous improvement is - ANSWER-about emphasizing customer service, teamwork, attention to
details and process improvement
Continuous improvement is - ANSWER-about emphasizing customer service, teamwork, attention to
details and process improvement
Control charts can be revised and new limits calculated under two conditions, when no out of control
signals have been seen or when new operating conditions exist. Identify the steps taken to revise charts:
- ANSWER-interpret the original charts to determine lack of control; isolate the cause, take corrective
action, revise the chart
Corporate culture has a big impact on quality through: - ANSWER-the vision statement, teamwork and a
problem-solving approach, how the organization adapts to competition
Corporate culture plays a major role in organizational success. Some of the components necessary to
remain competitive in a global market include: - ANSWER-focuses on customer needs, requirements and
expectations; an organizational vision statement for the future, members sharing a common culture and
value system focused on the customer .
Customer listening methods can include - ANSWER-social media and web-based technologies
Cybersecurity as part of operational effectiveness involves: - ANSWER-awareness of emerging security
and cyber security threats
Democritus viewed did the universe as - ANSWER-atoms moving in a void
