The water utility field affects everyone because ________. - ANSwater is essential to life and
health
The water utility employee should remember customers are entitled to ________. -
ANScourteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the ________. - ANSTCEQ
All public water systems are required to employ licensed operators even if the system
only________ treated water bought from another source. - ANSredistributes
Public water systems include cities, municipal utility districts, rural water supply corporations,
mobile home parks and ________. - ANScampgrounds
Examples of community water systems include ________. - ANSmunicipalities, municipal
utility districts ,rural water supply corporations and mobile home parks
A federal agency impacting the water utility industry is the ________. - ANSEPA
The most important federal law impacting the water utility industry is the________. -
ANSSafe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the Safe Drinking
Water Act are physical, chemical, ________ and radiological. - ANSbacteriological
The state agency that regulates drinking water in Texas and administers the federal Safe
Drinking Water Act is the ________. - ANSTCEQ
Water utility system personnel are required to notify the TCEQ of changes or alterations of
the system, a new facility to be built and water supply ________. - ANShealth hazards
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, ground water
conservation districts and subsidence districts. - ANSriver authorities
The water utility field affects everyone because ________. - ANSwater is essential to life and
health
In small water systems the operator is often ________. - ANSmeter reader, repair crew and
pump operator
, "Stuffers" sent to customers in billing statements may contain ________. - ANSdepartments
to call for service, explanations of utility policy, a history of the utility and tips on water
conservation
Delinquent payment notices should be ________. - ANStactful and tasteful, mailed in an
envelope and businesslike
The EPA requires community water systems to provide customers with a ________ report
on the system's water quality. - ANSyearly
If these reports are attractive and easy to ________ they can build goodwill and trust with
the customer. - ANSunderstand
Good treatment of employees includes fair wages, benefits and ________ working
conditions. - ANSsafe
Follow up with a phone call or ________ to make sure everything is satisfactory. - ANSpost
card and E-mail
Water plant facilities should be kept neat and clean to ________. - ANSindicate your
professional attitude ,keep public support and keep confidence in the water quality
Listen to special requests and seek solutions to oblige the customer within ________. -
ANSutility policy
Treat customers as though there was another water utility across the street competing for
your ________. - ANScustomers
Chemically, water is made of ________. - ANStwo atoms of hydrogen and one atom of
oxygen
The hydrologic cycle is ________. - ANSnature's way of recycling water
The quality standard for public water supplies is based on the use of water for________. -
ANSdrinking
One of the most important purposes of a public water supply is________. - ANSfire fighting
Organic matter includes ________. - ANSplants, animals and humans
The most important treatment process is ________, which destroys disease-causing
organisms. - ANSdisinfection
Public water systems are required to compile a monthly report showing________. -
ANSdates of dead end flushing
Most ground water is relatively free of suspended matter, but ________ can be a major
problem in surface water. - ANSturbidity
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