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ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+ $10.49   Add to cart

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ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+

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  • ITIL 4 Foundation

ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+ ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+ ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+

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  • August 11, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • itil 4 foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
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ITIL 4 Foundation Final Exam Questions with 100%
Correct Answers | Verified | Latest Update 2024-
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governance - ANSWER the means by which an organization is directed and controlled




service management - ANSWER A set of specialized organizational capabilities for providing

value tocustomers in the form of services




value - ANSWER the perceived benefits, usefulness, and importance of something




Who determines the perceived value? - ANSWER the RECIPIENT




value is objective - ANSWER False




organization - ANSWER a person or a group of people that have it's own functions,

responsibilities,and relationships to perform it's own activities




This study source was downloaded by 100000888206670 from CourseHero.com on 08-11-2024 06:53:43 GMT -05:00


https://www.coursehero.com/file/225812398/ITIL-4-Foundation-Final-Exam-Questions-with-100pdf/

, What are the 2 roles an organization can provide? - ANSWER 1. service provider


2. service consumer




Value is by the service provider and consumer - ANSWER co-created




What are the 3 roles for a consumer provider? - ANSWER 1. user


2. customer


3. sponsor




What is a user? - ANSWER a person who uses the service




What is a customer? - ANSWER a person who defines the requirements and takes

responsiblity forthe outcome of the consumption




What is a sponsor? - ANSWER a person who authorizes the service for consumption, a

person whoprovide financial capability




This study source was downloaded by 100000888206670 from CourseHero.com on 08-11-2024 06:53:43 GMT -05:00


https://www.coursehero.com/file/225812398/ITIL-4-Foundation-Final-Exam-Questions-with-100pdf/

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